Logistics Coordinator at Wikifarmer

Municipality of Galatsi, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Coordination, Problem-Solving, Communication, Organizational Skills, Shipping Processes, Logistics Software, Customer Service, Supplier Coordination, Data Analysis, Process Improvement, Negotiation, Order Fulfillment, Performance Monitoring, Cost Management, Agricultural Supply Chains, E-Commerce

Industry

technology;Information and Internet

Description

We are building a new agricultural inputs marketplace in partnership with Piraeus Bank, and we're looking for a proactive Logistics Coordinator to ensure smooth delivery of orders across the platform. You will be the key problem-solver when it comes to transportation — working closely with customers, suppliers, and logistics providers to resolve delivery issues, handle complex shipments, and ensure that every order reaches its destination on time and without surprises. This role is ideal for someone who thrives under pressure and enjoys turning logistics challenges into satisfied customers. Responsibilities Transportation Problem Resolution Serve as the primary point of contact for all logistics-related issues from customers and suppliers Investigate and resolve delivery delays, damaged goods, lost shipments, and incorrect deliveries Communicate proactively with all parties to manage expectations and provide timely updates Document issues and resolutions to build a knowledge base for recurring problems Logistics Provider Management Coordinate with third-party logistics providers, couriers, and freight companies to arrange shipments Negotiate solutions for complex or non-standard orders (oversized items, remote locations, time-sensitive deliveries) Monitor carrier performance and escalate service failures when necessary Identify and onboard new logistics partners as needed to expand delivery capabilities Order Fulfillment Support Track shipments end-to-end and ensure delivery milestones are met Coordinate with suppliers to ensure orders are dispatched correctly and on schedule Handle last-mile delivery challenges, particularly for rural or hard-to-reach agricultural areas Manage returns, replacements, and reshipments when delivery issues occur Cost & Charge management Review and verify shipping charges, surcharges, and invoices from logistics providers Investigate and dispute unexpected or incorrect charges Work with finance to reconcile logistics costs and flag discrepancies Identify opportunities to optimize shipping costs without compromising service quality Process Improvement Analyze logistics data to identify patterns in delivery issues and root causes Propose and implement process improvements to reduce delivery problems Collaborate with product and operations teams to improve logistics workflows on the platform Develop standard operating procedures for common logistics scenarios Requirements 2-4 years of experience in logistics coordination, supply chain operations, or customer service with a logistics focus Strong problem-solving skills and ability to stay calm under pressure Excellent communication skills, able to coordinate effectively with customers, suppliers, and external partners Detail-oriented with strong organizational and follow-up capabilities Familiarity with shipping processes, courier services, and freight logistics in Greece Proficiency in tracking tools, spreadsheets, and logistics software Fluent in Greek; English proficiency is a plus Willingness to handle urgent issues outside standard hours when critical deliveries are at stake Nice to Have Experience in e-commerce, marketplace, or B2B logistics Knowledge of agricultural supply chains or rural delivery challenges Experience negotiating with freight and courier companies Familiarity with ERP or order management systems What we offer The opportunity to build logistics operations for a new marketplace from the ground up A hands-on role with real impact on customer satisfaction Collaborative, fast-paced startup environment Competitive salary and benefits Room for growth as the marketplace scales

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Logistics Coordinator will resolve transportation issues, manage logistics providers, and support order fulfillment to ensure timely delivery. They will also analyze logistics data to propose process improvements.