COMPANY OVERVIEW

Your Reformer is a leading provider of premium Pilates reformers and innovative virtual solutions for commercial clients across the United Kingdom and Europe. We are passionate about delivering high-quality equipment and exceptional customer experiences. As our operations expand, we are seeking a proactive, detail-oriented, and customer-focused Logistics Coordinator to join our growing team in the UK.

POSITION OVERVIEW

The Logistics Coordinator will be responsible for managing national and international shipping logistics, building and maintaining relationships with delivery partners and distributors, and supporting customer service and inventory coordination. You will play a key role in ensuring the smooth and timely delivery of reformers, accessories, and promotional materials, while keeping the customer experience front of mind.

• The role is Part Time across 5 days (20-25 hours per week)
• The role is fully remote with likelihood of becoming hybrid with a local office space in the near future.
• Open to applicants from London and or surrounding areas as the role is hybrid. The office space will likely be close to the Milton Keynes or surrounding areas.

REQUIRED SKILLS & EXPERIENCE

• Valid UK driver’s license with a clean driving record and reliable transportation.
• Strong verbal and written communication skills, with the ability to build positive relationships with internal and external stakeholders.
• Excellent time management and organisational skills, with the ability to prioritise and multitask effectively.
• A proactive, self-starter attitude with the ability to work both independently and collaboratively in a fast-paced environment.
• Friendly, honest, and customer-centric mindset with a problem-solving approach.
• Willingness to learn, adaptable to change, and committed to maintaining a high standard of professionalism.
• Proficient in basic computer applications; familiarity with Microsoft Excel is required.

KEY RESPONSIBILITIES:

• Support the expansion and management of a third-party logistics network based in Milton Keynes, including final mile delivery solutions.
• Laise with our 3PL in The Netherlands and act as our main logistics support in all European time zones.
• Explore and evaluate delivery service options (e.g., white glove delivery) to enhance customer satisfaction.
• Establish and maintain strong communication with distribution partners and freight carriers.
• Coordinate and book national and international shipments, including direct communication with customers for delivery updates and issue resolution.
• Manage customer service tickets via Zendesk, providing timely logistics updates and maintaining a customer-first approach in all interactions.
• Assist with inventory management and shipping of accessories, activewear, and promotional products (e.g., influencer collaborations or potential photoshoots).
• Conduct regular stocktakes and manage stock levels for retail, wholesale, spare parts, and Pilates starter kits.
• Coordinate logistics for PR activations, photoshoots, and promotional events.
• Investigate and resolve issues related to missing, incorrect, or damaged shipments, ensuring professional and prompt customer communication.
• Report on logistics issues, including units affected, financial impact, and recurring trends.
• Assist with Occupational Health & Safety (OH&S) tasks and weekly reporting as required.
• Maintain accurate data entry in warehouse management systems to support inventory control and operational efficiency.
• Promote and follow safe work practices in compliance with all relevant safety regulations.

The Logistics Coordinator will be responsible for managing national and international shipping logistics, building and maintaining relationships with delivery partners and distributors, and supporting customer service and inventory coordination. You will play a key role in ensuring the smooth and timely delivery of reformers, accessories, and promotional materials, while keeping the customer experience front of mind.

• The role is Part Time across 5 days (20-25 hours per week)
• The role is fully remote with likelihood of becoming hybrid with a local office space in the near future.
• Open to applicants from London and or surrounding areas as the role is hybrid. The office space will likely be close to the Milton Keynes or surrounding areas.