DESCRIPTION

We are seeking a Logistics & Customer Relations Manager to oversee transport operations and customer service at our Perth site. This role is key in ensuring smooth scheduling, coordinating transport logistics for our fleet of 8 vehicles, and maintaining strong customer relationships. You will work closely with transport managers, external clients, and internal teams to optimise routes, manage schedules, and support new contract onboarding.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven experience in transport planning, logistics, or fleet management, ideally within the waste management or environmental services industry.
• In-depth knowledge of transport regulations, scheduling, and fleet coordination.
• Excellent customer service and relationship management skills, with a track record of handling client inquiries and resolving issues efficiently.
• Ability to analyse data and make informed decisions to improve operations.
• Proficiency in logistics management software and Microsoft Office applications (Excel, Word, Outlook).
• Exceptional organisational and problem-solving skills, with the ability to multitask in a fast-paced environment.
• Effective communication skills, both verbal and written, to engage with customers, drivers, and internal teams.
• Experience in managing contracts and onboarding new clients is advantageous.
• Ability to work independently and as part of a team, ensuring smooth collaboration across departments.
• Knowledge of health & safety standards and environmental regulations in transport and waste management is beneficial.