Logistics Customer Service at Aston Carter

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

22.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Operations Focus, MS Office Suite, Excel, Problem-solving, Logistics, Transportation, Intermodal, Supply Chain, Freight, Analytical Skills, Communication Skills, Conflict Resolution, Account Management, Data Analysis, Business Process Improvement

Industry

Staffing and Recruiting

Description

Logistics Customer Service Job Description This role involves managing daily freight movements across North American fulfillment centers and associated networks. This is a great opportunity for individuals passionate about transportation and customer service to contribute to a high-growth area. Responsibilities Provide tactical communication and account management with external customers, including carriers and vendors/suppliers. Pull and analyze data from various databases using tools such as Excel, Access, and SQL for ad hoc reporting. Review appointment and arrival data, making business decisions and process improvements based on findings. Communicate effectively both verbally and in writing, creating narratives of weekly findings and presenting them in review forums. Work within time constraints to meet critical business needs and measure performance activities. Lead initiatives to re-engineer business processes, identifying and eliminating defects to enhance transportation operations. Escalate problems or variances in data to relevant teams, ensuring resolutions are delivered. Develop performance metrics to drive business results. Scope out business and functional requirements for tech teams to create and enhance software systems and tools. Understand the business impact of trends and make informed decisions based on available data. Essential Skills Strong customer service skills with an operations focus. Proficiency in MS Office Suite and Excel. Excellent problem-solving abilities. Experience in logistics, transportation, intermodal, supply chain, and freight. Ability to work independently in a high-pressure environment. Exceptional communication skills, both verbal and written. Additional Skills & Qualifications Experience in transportation and logistics is a plus but not required. Customer service experience in conflict resolution and managing customer accounts. Analytical experience is beneficial, especially in resolving issues from various inputs. Work Environment This position requires working 100% in-office. Training hours are Monday through Friday, 8 am to 4:30 pm, for the first two weeks. After training, the hours remain Monday through Friday, 8 am to 4:30 pm. Job Type & Location This is a Contract to Hire position based out of Nashville, Tennessee Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Nashville,TN. Application Deadline This position is anticipated to close on Sep 30, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

Manage daily freight movements across North American fulfillment centers and provide tactical communication with external customers. Lead initiatives to improve business processes and develop performance metrics to drive results.