JOB DESCRIPTION

ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com
Your Responsibilities

Order Lifecycle Management

• Accurately entering and maintenance of Sales orders in the system.
• Monitoring of order progress through the Sales order life cycle, i.e. production, QC, dispatch, and delivery to Customer.
• Tracking and reporting on OTIF metrics and proactively address delays or risks to delivery.
• Coordination with other functions such as Operations, Warehousing, and logistics teams.

Customer Relationship Management

• Acting as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
• Registering and managing of Customer complaints, ensuring timely follow up.
• Maintain strong, ongoing relationships with Customers.

Logistics & Dispatch

• Organizing transportation and dispatch activities in alignment with collection and delivery schedules.
• Liaise with carriers and other 3PL partners to ensure efficient, cost-effective storage and delivery solutions.

Invoicing, Credits & Returns

• Prepare and issue accurate and timely Customer invoices.
• Process Customer returns and raise Credit notes as required.
• Ensure Financial accuracy and documentation for all transactions.

Sales Support & Internal Liaison

• Collaborating with the Sales team.
• Provide internal stakeholders with updates on Order status and Customer issues.
• Act as a liaison between customers and ADM (or other internal departments) to resolve issues.

Reporting & Reconciliation

• Conduct monthly reconciliations for shipped orders vs. invoiced and delivered quantities.
• Identify and resolve discrepancies in collaboration with Finance and Operations teams or 3PL providers.
• Provide support on Audits, documentation and traceability exercises.

Your Profile

• Proven experience in Order fulfilment, Customer service, or Sales support (3+ years preferred).
• Strong understanding of Logistics (incoterms, exports/imports), Supply chain.
• Excellent Communication and interpersonal skills.
• Proficient in ERP/order management systems and MS Office (Excel in particular).
• High attention to detail, problem-solving abilities, and a Customer-first mindset.
• Ability to manage multiple priorities and meet deadlines.

Your Future Perspective
Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
Room for innovative thinking and growth with the possibility to manage your own career path.
A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women’s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee.
Excellent career opportunities in a world leading nutrition company.
An attractive remuneration
ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life
ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in ‘Mental Health Aware’ training within three months of joining the business.
Learn more about ADM at www.adm.com.
We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM’s privacy notice.

Please refer the Job description for details