HOW YOU WILL CONTRIBUTE

• Provide outstanding customer service to clients, addressing inquiries, concerns, and requests promptly and professionally.
• Serve as the primary point of contact for clients, effectively communicating shipment status updates, delivery schedules, and any potential issues or delays.
• Collaborate closely with internal teams, including operations, logistics, and warehousing, to coordinate timely and accurate order fulfilment.
• Liaise with external partners and carriers to track shipments, resolve delivery discrepancies, and ensure on-time delivery to customers.
• Document and maintain accurate records of customer interactions, inquiries, and resolutions using designated systems and tools.
• Proactively identify areas for process improvement and contribute to the development of best practices for customer service operations.
• Adhere to company policies, procedures, and service level agreements (SLAs) to meet or exceed performance targets and customer satisfaction metrics.

We have an exciting opportunity for a Logistics Customer Service Specialist to join our Control Tower team in Limerick. As a Customer Service professional, you will be responsible for providing exceptional customer service. You will play a crucial role in ensuring efficient communication and problem resolution between various stakeholders, including clients, carriers, and internal teams.