Logistics & Delivery Advisor (Dutch) – Global Logistics Leader at Flowdesk

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

1690.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Proficiency, English Proficiency, Customer Care, Problem Solving, Logistics Tracking, Communication Skills, Empathy, Troubleshooting

Industry

Financial Services

Description

Role Overview Are you fluent in Dutch and English? Do you want to build a career in the fast-paced world of international supply chains and e-commerce logistics? We are seeking Logistics & Delivery Advisors with Dutch and English to join our team in Sofia, Bulgaria. In this role, you will be the vital link between customers and their global shipments, solving real-time delivery puzzles and ensuring a seamless tracking experience for an international audience. Key Responsibilities Handle customer care inquiries regarding global shipments via phone, email, or chat. Track and troubleshoot a variety of shipping statuses, including delivered, undelivered, delayed, or lost packages. Investigate delivery discrepancies by coordinating with courier networks, distribution centers, and sorting facilities. Provide accurate, friendly, and efficient solutions to customers while maintaining precise documentation in internal logistics systems. Requirements & Profile Needed Languages: Native or proficient level of Dutch paired with a strong working command of English. Skills: Excellent communication, a proactive approach to problem-solving, and strong empathy for customers awaiting their shipments. Location: Must be located in or ready to relocate to Sofia, Bulgaria. (Note: Relocation support is available for candidates moving from abroad). Work Schedule & Hybrid Model Location: Modern administrative offices in Sofia. Work Model: Hybrid flexibility (combining office collaboration with the convenience of working from home). Schedule: Rotational shifts operating Monday to Saturday between 08:00 AM and 09:00 PM. Compensation & Benefits We offer a competitive package tailored to guarantee an excellent standard of living locally: Monthly Gross Salary: €1,690.00 per month. Relocation Support: Comprehensive assistance provided for eligible candidates relocating to Bulgaria. Full initial training provided from day one to teach you global shipping regulations, tracking software, and customer support strategies. Long-term growth pathways within a thriving global business services ecosystem.

Responsibilities

Handle customer inquiries regarding global shipments via phone, email, and chat. Coordinate with courier networks and distribution centers to resolve delivery discrepancies and track packages.