ABOUT US

Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP combines advanced physical automation with a full suite of software applications needed to run a world-class online grocery business delivering industry-leading efficiency, customer experience, and performance.
Since 2017, we’ve signed agreements with some of the world’s largest grocers, including Groupe Casino (France), Sobeys (Canada), ICA (Sweden), Kroger (USA), Coles (Australia), AEON (Japan), Alcampo (Spain), Lotte (South Korea), as well as our UK partners Morrisons and the Ocado/M&S joint venture.

ABOUT THE ROLE

Partner Success Managers work closely with Partners from pre-go-live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.
This position is hybrid with a balance of home working and 2 days/week based in our offices in Hatfield (UK) or Barcelona (Spain). Occasional travel to our other sites may be required. Fluency in both French and English is essential.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for partners’ operational and e-commerce teams, ensuring the effective use of the platform to drive efficiency and commercial growth
• Maintain strong knowledge of partner KPIs and performance to proactively identify and communicate growth opportunities and areas for optimisation
• Collaborate with partners to identify and implement operational and e-commerce enhancements that support scale and improved user experience
• Ensure full adoption and utilisation of relevant platform features to maximise operational efficiency and accelerate business growth
• Lead the planning and execution of new feature deployments and operational go-lives, ensuring partners are fully prepared from both an operational and e-commerce readiness perspective
• Understand partner requirements and ensure platform configuration aligns with their evolving operational and e-commerce strategies
• Leverage deep operational and e-commerce expertise to identify improvement opportunities and support partners in delivering change
• Coordinate with internal teams to ensure partners receive timely and accurate information to meet their business goals
• Foster strong cross-functional relationships to enhance partner collaboration and enable joined-up delivery across growth, ecommerce, and operations
• Identify and escalate potential process improvements across both partner and internal operations, with a view to improving performance, scalability, and partner outcomes
• Balance partner support needs with a clear understanding of contractual obligations and commercial impact, ensuring a sustainable approach to growth