Key Responsibilities

• Manage international road, sea and rail shipments from origin through to final delivery.
• Coordinate with freight forwarders, carriers, shipping lines, warehouses and customs brokers, proactively resolving shipment, customs and delivery issues to ensure goods move efficiently through the supply chain.
• Obtain and evaluate freight quotations, selecting optimal transport solutions based on cost, transit time and risk.
• Monitor shipment progress, ETAs and delivery performance, proactively resolving delays and disruptions.
• Verify and identify discrepancies across shipping documentation, including Commercial Invoices, Packing Lists, Bills of Lading, CMRs, Certificates of Origin and customs declarations.
• Support customs clearance, including interacting with customs brokers and ensuring compliance with Incoterms 2020 and international trade regulations.
• Review transport and logistics invoices to verify charges against agreed rates and contracts.
• Maintain shipment tracking records and prepare operational logistics reports.
• Understanding of freight, storage, demurrage and other logistics cost structures
• Build and maintain strong relationships with customers, carriers and logistics partners across multiple time zones.

Requirements - Experience & Qualifications

• Experience within international logistics, import/export or supply chain operations.
• Proven experience coordinating international road, sea and rail freight movements.
• Strong understanding of Incoterms 2020 and international shipping practices.
• Experience working with freight forwarders, carriers, shipping lines, warehouses and customs brokers.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience using ERP, TMS or transport management systems.

Preferred Skills & Technical Knowledge

• Knowledge of import/export procedures and customs processes.
• Familiarity with international shipping documentation and compliance requirements. Ability to review and validate shipping and commercial documentation.
• Understanding of freight costs, storage charges, demurrage and logistics cost control.
• Excellent attention to detail and organisational skills. (Documents, deadlines and figures)
• Ability to manage multiple shipments simultaneously in a fast-paced environment.
• Strong problem-solving skills with the ability to resolve transport and customs-related issues.
• Effective communication and stakeholder management skills.
• Strong negotiation and business correspondence abilities.
• Ability to work independently and take ownership of operational performance.
• Comfortable working with international partners across different time zones.
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