What You'll DoSystem Requirements Management: Engage with cross-border business stakeholders to gather and translate requirements for logistics systems (TMS/iTMS, WMS, customs system, last-mile tracking system, etc.); produce PRDs and drive product/engineering scheduling and go-live.
System Process Implementation & Optimization: Configure, test and validate cross-border system workflows to ensure system logic aligns with actual operations; continuously optimize system pain points.
Data Governance & Reporting: Build cross-border operations data frameworks, drive system data integration (orders, tracking, cost, inventory), and develop automated reports and dashboards to ensure data accuracy.
System Troubleshooting & Support: Resolve cross-border system exceptions (stuck orders, missing tracking, API errors, data inconsistencies); coordinate with engineering/IT for rapid resolution and document troubleshooting playbooks.
New Business & Feature Launch Support: Participate in launch planning for new cross-border lanes, logistics models and system features; own UAT testing, user training and post-launch operational support.
About YouIndustry Experience: 5+ years
Role Experience: 3+ years
Education: Bachelor's degree or above
Language: Fluent in both Chinese and English
Professional Skills: Proven ability in logistics system requirements management and project delivery; familiar with business logic and data flow of TMS/iTMS, WMS, customs systems and other logistics platforms; prior experience in logistics system go-live, dashboard development or system optimization projects preferred; strong requirements elicitation, product collaboration and troubleshooting skills.
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