Key Responsibilities

Strategic & Organizational Management

• Support the development and manage the implementation of departmental plans, programmes, initiatives, and priorities to support achievement of organizational objectives.
• Manage cross-functional planning, resource prioritization, and performance-management activities to support delivery of departmental objectives.
• Manage relationships with key stakeholders, internal customers, and external customers, and facilitate collaboration to support service excellence and achievement of departmental objectives.
• Manage approved departmental budgets, resource plans, performance targets, KPIs, and Success Measures to optimize resource utilization and achievement of departmental objectives.
• Manage implementation of continuous-improvement, innovation, and operational-excellence initiatives across the department to enhance performance, efficiency, and service outcomes.

Policy & Systems Management

• Provide functional input into the development and continuous improvement of policies, governance requirements, procedures, controls, and operating requirements, and manage their implementation across the department.
• Ensure compliance with organizational policies, governance frameworks, Health, Safety and Environment (HSE) requirements, Environmental, Social and Governance (ESG) principles, Corporate Social Responsibility (CSR) commitments, sustainability requirements, applicable International Organization for Standardization (ISO) standards, and relevant regulatory, statutory, contractual, and organizational requirements.
• Manage internal and external audits, compliance activities, internal controls, corrective actions, and assurance requirements to strengthen governance, accountability, and operational effectiveness.
• Enable effective adoption of technology solutions, information systems, cybersecurity requirements, digital initiatives, automation opportunities, and data-driven practices to support departmental objectives.
• Monitor departmental performance, risks, reporting requirements, and continuous-improvement opportunities, implementing corrective actions and best practices to enhance business outcomes.

Strategic & Organizational Management

• Support the development and manage the implementation of departmental plans, programmes, initiatives, and priorities to support achievement of organizational objectives.
• Manage cross-functional planning, resource prioritization, and performance-management activities to support delivery of departmental objectives.
• Manage relationships with key stakeholders, internal customers, and external customers, and facilitate collaboration to support service excellence and achievement of departmental objectives.
• Manage approved departmental budgets, resource plans, performance targets, KPIs, and Success Measures to optimize resource utilization and achievement of departmental objectives.
• Manage implementation of continuous-improvement, innovation, and operational-excellence initiatives across the department to enhance performance, efficiency, and service outcomes.

People Management

• Identify workforce and capability requirements and support workforce-planning activities to ensure availability of resources and competencies required to achieve departmental objectives.
• Translate departmental objectives, Key Performance Indicators (KPIs), and Success Measures into team objectives, performance measures, and accountability requirements, and ensure clear ownership of responsibilities, deliverables, performance expectations, and compliance obligations.
• Manage talent-management, succession-planning, leadership-development, and capability-building initiatives to strengthen organizational capability, workforce sustainability, and leadership continuity.
• Manage performance-management activities across the department by providing regular feedback, coaching, mentoring, guidance, performance reviews, and development support to enhance employee capability, engagement, and performance outcomes, and address underperformance through appropriate performance-improvement actions and corrective measures.
• Foster a culture of engagement, collaboration, accountability, inclusion, employee well-being, integrity, recognition, and continuous improvement across the department to strengthen employee commitment and performance.
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