Logistics Manager at Zachary Daniels

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 26

Salary

70000.0

Posted On

24 Sep, 26

Experience

11 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

Own the end-to-end order management process across wholesale accounts, from order receipt through to invoice
Manage both EDI and manual order flows, ensuring purchase orders are accurately processed within retailer deadlines
Monitor order accuracy and proactively identify opportunities to improve processes and automation
Manage retailer compliance requirements, including routing, appointments, vendor portals and order performance
Monitor retailer scorecards and investigate the root causes of any service issues or deductions
Manage deduction and credit memo disputes, working with relevant internal and external stakeholders to resolve issues
Support the onboarding of new retail partners, including item setup, labelling, routing requirements and first-order readiness
Own freight quotations and bookings for componentry and finished goods across suppliers, fillers and warehouses
Prepare and check relevant shipping documentation, including commercial invoices, packing lists and certificates of origin
Track inbound shipments against required dates and escalate any delays that could impact customer orders or launches
Manage day-to-day relationships with third-party logistics providers across the UK and US
Monitor warehouse performance against fulfilment SLAs and feed service and cost data into the wider Operations function
Act as a key point of contact for retailer and customer queries, ensuring issues are routed and resolved efficiently
Support commercial, digital and brand teams with launches, promotions and sampling activity
Coordinate fulfilment requirements across marketplace and direct-to-consumer channels
Contribute to wider operational projects and process improvements as the business continues to grow

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Responsibilities

Own the end-to-end order management process across wholesale accounts, from order receipt through to invoice
Manage both EDI and manual order flows, ensuring purchase orders are accurately processed within retailer deadlines
Monitor order accuracy and proactively identify opportunities to improve processes and automation
Manage retailer compliance requirements, including routing, appointments, vendor portals and order performance
Monitor retailer scorecards and investigate the root causes of any service issues or deductions
Manage deduction and credit memo disputes, working with relevant internal and external stakeholders to resolve issues
Support the onboarding of new retail partners, including item setup, labelling, routing requirements and first-order readiness
Own freight quotations and bookings for componentry and finished goods across suppliers, fillers and warehouses
Prepare and check relevant shipping documentation, including commercial invoices, packing lists and certificates of origin
Track inbound shipments against required dates and escalate any delays that could impact customer orders or launches
Manage day-to-day relationships with third-party logistics providers across the UK and US
Monitor warehouse performance against fulfilment SLAs and feed service and cost data into the wider Operations function
Act as a key point of contact for retailer and customer queries, ensuring issues are routed and resolved efficiently
Support commercial, digital and brand teams with launches, promotions and sampling activity
Coordinate fulfilment requirements across marketplace and direct-to-consumer channels
Contribute to wider operational projects and process improvements as the business continues to grow