Job Description

Roles & Responsibilities

Job Overview

We are seeking an experienced Logistics cum Sales Officer to generate new business, achieve sales targets and coordinate end-to-end logistics activities.

The role combines sales and customer-development responsibilities with operational coordination across transportation, warehousing, freight forwarding, customs clearance and shipment delivery. The successful candidate will manage customer requirements from initial enquiry and quotation through order closure and final delivery.

Role Purpose

Develop new business opportunities, convert enquiries into confirmed orders and coordinate logistics services to ensure timely delivery, customer satisfaction and achievement of sales targets.

Key Accountabilities

1. Business Development and Sales

• Identify and develop new business opportunities in logistics, transportation and supply-chain services.
• Generate leads and approach potential customers across the UAE.
• Build and maintain a qualified sales pipeline.
• Conduct customer meetings and site visits.
• Achieve monthly and annual sales targets.
• Conduct market research to identify potential customers, competitors and industry trends.
• Promote transportation, warehousing, freight and related logistics services.

2. Quotations and Order Closure

• Understand customers’ logistics, transportation and warehousing requirements.
• Prepare quotations, proposals and commercial offers.
• Follow up on submitted quotations and proposals until order closure.
• Coordinate the preparation of contracts and service agreements.
• Negotiate pricing and commercial terms with customers and vendors.
• Ensure quotations consider operational cost, service scope, delivery requirements and commercial margin.
• Obtain the required internal approvals before confirming commercial commitments.

3. Customer Relationship Management

• Build and maintain strong relationships with customers, clients and business partners.
• Respond promptly to customer enquiries and service requests.
• Provide customers with shipment, delivery and order-status updates.
• Handle complaints and coordinate timely solutions.
• Support customer retention and repeat business.
• Maintain accurate records of customer interactions and follow-ups in the CRM system.

4. Logistics and Transportation Coordination

• Coordinate end-to-end logistics activities, including transportation, warehousing and shipment movement.
• Arrange cargo collection, loading, storage, dispatch and final delivery.
• Monitor shipment schedules and ensure timely movement of goods.
• Liaise with freight forwarders, shipping lines, customs brokers and transport providers.
• Follow up on delays and coordinate corrective action.
• Ensure customer requirements are clearly communicated to service providers and internal teams.
• Verify service completion and supporting delivery documents.

5. Import, Export and Customs Coordination

• Coordinate import and export documentation.
• Follow up with customs brokers on clearance activities.
• Ensure shipping and clearance documents are accurate and complete.
• Obtain required documents from customers, vendors and shipping partners.
• Track customs-clearance status and resolve documentation gaps.
• Maintain proper records of shipment and clearance documents.
• Ensure compliance with applicable UAE customs and trade requirements.

6. Warehousing and Inventory Coordination

• Coordinate with warehouse teams regarding stock and cargo availability.
• Track incoming and outgoing inventory movements.
• Confirm cargo readiness before dispatch or delivery.
• Coordinate loading, unloading and storage requirements.
• Follow up on stock discrepancies, damaged goods or delivery shortages.
• Ensure accurate communication between customers, warehouse teams and transport providers.

7. Reporting and System Management

• Maintain accurate records of sales and logistics activities using ERP and CRM systems.
• Update leads, quotations, customer interactions, orders and shipment status.
• Prepare sales forecasts and pipeline reports.
• Prepare logistics and monthly performance reports.
• Monitor sales conversion, delivery performance and customer complaints.
• Maintain complete supporting documents for invoicing and operational closure.

8. Internal Coordination and Compliance

• Coordinate with Operations, Warehouse, Finance, Procurement and Customer Service teams.
• Ensure smooth order processing and operational handover.
• Support invoicing by submitting complete delivery and service documents.
• Follow company policies, UAE regulations and applicable safety standards.
• Escalate commercial, operational or compliance risks when necessary.
• Maintain high service quality while achieving sales targets.

Key Performance Indicators

• Monthly sales-target achievement.
• Revenue generated.
• Number of new customers acquired.
• Sales conversion rate.
• Qualified pipeline value.
• Gross margin achieved.
• Quotation-to-order conversion.
• On-time shipment and delivery rate.
• Customer-retention rate.
• Complaint-resolution time.
• Documentation accuracy.
• Forecast and reporting accuracy.

Functional Boundaries

The Role Owns

• Lead generation and customer prospecting.
• Customer meetings and requirement gathering.
• Quotation and proposal preparation.
• Sales follow-up and order closure.
• Customer communication.
• Sales-pipeline updates.
  • Shipment and logistics coordination.
• ERP and CRM record updates.
• Sales and logistics reporting.