Logistics Operations and Customer Service at Latt

Alexandria, Alexandria, Egypt -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge Of CRM Software, MS Office, Business Judgement, Communication Skills, Negotiation Skills, Problem-Solving Skills, Dynamic Environment Adaptability, Pressure Management, Initiative, Customer Service, Logistics Operations, Import And Export Forwarding, Shipment Documentation, Accounting, Expenditure Review, Invoice Management

Industry

Maritime Transportation

Description

Logistics Operations and Customer Service Location: Alexandria Attractive package and benefits Main job responsibilities: Handling import and export forwarding shipments operations & customer service tasks. Ensure all bookings matches rates in quotations or service contract with carriers as per Ocean freight pricing team agreement, verify payment method and customer’s credit limit. Update customers with bookings status, cutoff date and furnish customer with accurate shipment related documents & invoices on time, keep following with the client the status of their shipments till arriving POD / Containers collected by CNEE and returning the empty container and interfere at any stage in case of any changes. For all import and export shipments review the statement of estimated expenses for the different forwarding operations elements of expenditure before issuing the request for the operation required cash on hand payment request. Open operations on CRM and record all shipments data accurately and deliver operation files to accounting dept. with related supplier’s invoices. Review the actual expenditures against actual invoices, and received vouchers from different service providers against the disbursed cash on hand payment, and the type of service rendered (this review covers the technical operation & accounting aspects). Review the external forwarding agencies invoices and prepare money transfer orders to them, and review incoming transfers from them before forwarding its documents to accounting dept. Competencies / Skills: • Knowledge of CRM software and MS Office (MS Excel in particular) • Displays sound business judgement and personal drive for results. • Positive attitude, excellent communication and negotiation skills. • Agile problem-solving skills. • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment • Ability to work under pressure and under own initiative. Required Qualifications: • Bachelor’s degree in business administration, supply chain, or any related fields. • 0-3 Years preferred in Forwarding, Logistic, or Shipping Agencies. • Proficiency in both written and oral English and Arabic. • Proficient in computer skills, especially concerning CRM software and tools.

Responsibilities

The role involves handling import and export forwarding shipments operations and customer service tasks, ensuring accurate documentation and timely updates to clients. Additionally, it requires reviewing expenditures and managing invoices related to forwarding operations.