YOUR CHALLENGE:

• Manage daily operational issues and incidents across the fulfillment organization
• Coordinate resolution activities between internal stakeholders, external specialists, and logistics partners
• Lead root cause analysis and implement preventive measures
• Improve and automate operational processes and workflows
• Monitor operational performance and identify process improvement opportunities
• Maintain operational procedures, controls, and documentation
• Support business continuity and operational stability initiatives

YOUR SKILLS:

• Degree in Logistics, Supply Chain, Operations Management, or equivalent
• Experience in operations management, incident management, or process improvement
• Strong understanding of operational workflows and service management, including SAP/ERP systems
• Experience driving process optimization and automation initiatives, including process design and workflow optimization
• Strong analytical and problem-solving capabilities
• Excellent coordination and communication skills
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