ABOUT US:

Custom Wood Products, Inc. is a manufacturing company with facilities in Kansas and Missouri specializing in custom cabinetry and storage solutions. As a growing leader, we are seeking a dedicated and experienced Logistics Operations Manager to oversee our shipping, receiving and transportation operations.

JOB SUMMARY:

The Logistics Operations Manager leads the shipping, receiving, and transportation functions at our Kansas facility. This is a leadership-focused role — responsible for coaching, guiding, and managing a team to deliver high-quality service and communication across departments and to customers. While not responsible for product quality control, this leader plays a key role in ensuring only complete and ready product is shipped, in close partnership with our quality team.
This role emphasizes process discipline, people leadership, and a customer-first mindset. The Logistics Operations Manager is accountable for ensuring logistics staff follow procedures with precision, communicate clearly with internal and external stakeholders, and represent our brand with professionalism.
Reports to: Director of Kansas Operations

CUSTOMER EXPERIENCE & BRAND REPRESENTATION:

· Set expectations and coach drivers to act as professional brand ambassadors when delivering to customers.
· Embody our “On time – every time” mantra.
· Prioritize clean, safe, and professional fleet appearance and behavior in the field.
· Advocate for a servant-leadership mindset across the logistics team, especially in how they support customers and coworkers.
· Resolve scheduling conflicts or customer challenges with empathy and professionalism.

REQUIREMENTS:

· Bachelor’s degree in logistics, supply chain management, business administration, or related field preferred.
· Proven experience managing logistics and transportation teams, preferably in a manufacturing environment.
· Demonstrated ability to lead, coach, and develop teams without becoming the primary “doer.”
· Strong interpersonal skills with the ability to communicate clearly and empathetically with internal teams and customers.
· Familiarity with ERP systems and logistics tools; ability to drive process consistency using software systems.
· Strong organizational, analytical, and problem-solving skills.
· Knowledge of transportation regulations and DOT safety standards.
· Passion for delivering excellent service and upholding company values.