Key Responsibilities

Inbound & Inventory Control

• Receive and validate all inbound stock against packing lists, documenting every discrepancy from day one
• Maintain clean, real-time inventory visibility across both ecommerce and offline event channels
• Manage packaging stock levels to prevent operational stoppages

Offline Event Operations

• Coordinate all logistics for private sales events, including transport, setup, stock allocation, and end-of-event returns
• Control stock movements at events: quantities sold, unsold inventory returns, and shrinkage tracking
• Investigate and reduce product losses, which represent the primary operational risk on this channel

Ecommerce Operations

• Manage daily coordination with third-party logistics partners for order processing, pick & pack, and outbound shipments
• Monitor order cancellation rates and drive improvements through better stock accuracy and delivery timelines
• Track and reduce delivery lead times to end customers while communicating accurate ETAs to internal teams

Brand Partner Logistics

• Act as the main operational contact for brand logistics teams on inbound shipments, returns, and documentation
• Handle customs and export documentation when required (HS codes, certificates of origin, commercial invoices)

Process & Reporting

• Build and own all operational SOPs, inbound controls, event checklists, loss tracking, and return processes
• Produce weekly operational reports covering delivery performance, loss rates, cancellation rates, and stock discrepancies
• Identify root causes of recurring issues and implement corrective actions
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