Key Accountabilities

Inbound Transportation

• Coordinate inbound shipments from suppliers, manufacturing sites, and ports to warehouses or distribution centres.
• Monitor shipment status and communicate delivery updates to relevant stakeholders.
• Liaise with freight forwarders, transport providers, and 3PL partners to ensure smooth receipt of goods.
• Investigate and resolve shipment delays, shortages, damages, or documentation issues.
• Verify shipping documentation including invoices, packing lists, and delivery notes.
• Support inventory discrepancy investigations with warehouse and logistics partners.

Warehouse Operations

• Support daily warehouse operations through close coordination with 3PL partners.
• Monitor inbound receipts, inventory movements, order processing, and dispatch activities.
• Maintain inventory accuracy through regular reconciliation and stock count support.
• Track warehouse performance against agreed service levels and KPIs.
• Participate in operational review meetings and follow up on corrective actions.
• Support pallet management programs and customer-specific logistics requirements.
• Ensure adherence to company safety, quality, and operational standards.

Outbound Transportation

• Coordinate customer and distributor deliveries to meet agreed service levels.
• Monitor carrier performance and delivery execution.
• Ensure shipping documentation is accurate and completed on time.
• Investigate delivery exceptions and work with stakeholders to resolve issues.
• Support urgent order deliveries and customer escalations when required.

Customs & Compliance

• Support import and export documentation processes.
• Coordinate with customs brokers and freight forwarders to facilitate timely customs clearance.
• Maintain customs, shipping, and compliance records.
• Monitor shipment clearance status and proactively escalate potential delays.
• Ensure compliance with company policies and local regulatory requirements.

Repacking/Co-packing Operations

• Coordinate repacking and co-packing activities with external logistics partners.
• Monitor inventory availability and material readiness for repack activities.
• Track order fulfilment and completion against agreed timelines.
• Communicate operational issues and support resolution with cross-functional teams.
• Maintain records of repack and co-pack activities.

Cost & Invoice Management

• Support tracking of transportation, warehousing, and logistics-related costs.
• Validate logistics invoices and ensure timely processing.
• Assist with freight cost reporting and reconciliation activities.
• Identify opportunities to improve operational efficiency and reduce costs.
• Support budget tracking and cost analysis activities as required.

Reporting & Performance Monitoring

• Prepare weekly and monthly logistics performance reports.
• Monitor and report KPIs including On-Time Delivery (OTD), Inventory Accuracy, Order Fulfilment Performance, Freight Cost Performance, Warehouse Service Levels and Damaged Stock Ratio.
• Maintain logistics dashboards and operational records.
• Support data analysis and continuous improvement initiatives.

Stakeholder & 3PL Coordination

• Build effective working relationships with 3PL providers, carriers, freight forwarders, and internal teams.
• Coordinate issue resolution and escalation where required.
• Support regular service review meetings with logistics partners.
• Ensure logistics activities are executed in line with agreed service expectations.

Key Requirements

• Experience in logistics, warehousing, transportation, or supply chain operations, preferably within an FMCG environment.
• Exposure to customs and international logistics processes, particularly import and export documentation.
• Experience working with 3PL service providers and transport carriers.
• Experience in inventory management and order fulfilment processes.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Experience with ERP, WMS, or TMS systems (e.g., SAP, Oracle, Microsoft Dynamics).
• Strong analytical and reporting capabilities.
• Bachelor's degree or equivalent qualification in Supply Chain, Logistics, Business, or a related field preferred.