Are you looking to be part of a dynamic, innovative, and growing business? At Cleveland Group (Hire and Sales) Limited, we are proud to be one of the UK's leading suppliers of shipping containers, anti-vandal accommodation units, and modular buildings. As we continue to grow, we're looking for talented, motivated individuals to help drive our success.

Whether you're supporting customers in finding the right solution, helping deliver bespoke container and modular projects, coordinating logistics, or contributing behind the scenes, every role plays a vital part in delivering the exceptional service we're known for.

At Cleveland Group, we offer more than just a job. We provide a supportive, collaborative environment where people are valued, ideas are encouraged, and careers can develop. We believe in investing in our people, recognising achievements, and creating opportunities for growth and progression.

If you're passionate about making a difference, enjoy working in a fast-paced environment, and want to be part of a team that's shaping the future of the industry, we'd love to hear from you.

To apply for the role, please copy the URL into your browser:

https://talent.sage.hr/jobs/3ea1d52d-f954-4a76-8595-c0c989079341

The Role

The Billing and Accounts Coordinator is responsible for ensuring the accurate and timely processing of customer billing, cash allocation, bank reconciliation, master data processing and providing comprehensive administrative support across the Credit Control Team. The role plays a key part in maintaining billing accuracy, treasury/cash allocation objectives, delivering excellent customer service, and ensuring efficient administrative processes.

The successful candidate will be highly organised, detail-oriented, and able to manage multiple priorities within a fast-paced environment.

Key Responsibilities

Billing and Accounts Receivable

• Generate and issue customer invoices in accordance with company policies and contractual agreements.
• Process credit notes and billing adjustments accurately and promptly.
• Investigate and resolve invoice disputes, customer queries, and account discrepancies.
• Reconcile customer accounts and maintain accurate financial records.
• Assist with month-end billing and reporting activities.
• Support the credit control function with account administration and customer communication.
• Ensure billing documentation is complete and filed appropriately.

Administrative Support

• Provide administrative support to the Credit Control Team.
• Maintain accurate customer records and account information within company systems.
• Process new account applications and ensure supporting documentation is complete.
• Verify customer information and maintain compliance with company procedures.
• Manage incoming correspondence, emails, and documentation.
• Assist with document management, filing, and record retention processes.
• Prepare reports, spreadsheets, and management information as required.
• Support audits and compliance activities by providing relevant documentation.
• Maintain and add invoices to customer invoice portals.

Process and Continuous Improvement

• Identify opportunities to improve billing and administrative processes.
• Ensure adherence to company policies and controls.
• Undertake any other reasonable duties as requested by management.

Skills and Experience

Essential

• Previous experience in a billing, accounts receivable, finance administration, or office administration role.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Good working knowledge of Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and work to deadlines.
• Customer-focused approach with strong problem-solving abilities.
• Ability to work both independently and as part of a team.

Desirable but not essential

• Experience using SAGE 200.
• Understanding of accounts receivable and credit control processes.
• Experience in processing customer account applications.
• Knowledge of billing procedures and financial controls.
• Experience within a construction, hire, logistics, or service-based business.

Personal Attributes

• Positive and professional attitude.
• Strong work ethic and willingness to learn.
• Process-driven and highly organised.
• Proactive and capable of taking ownership of tasks.
• Analytical with an enquiring mindset.
• Reliable and dependable.
• Committed to delivering excellent customer service.

Benefits

Alongside a competitive salary, we are also offering an attractive benefits package, including:

• Enhanced employer pension contribution
• Salary Sacrifice Pension Scheme
• 25 days’ annual holiday plus bank holidays, increasing after 2 years of service
• Access to Techscheme and Cyclescheme
• Employee Assistance Programme for confidential advice and support
• Buy/Sell holiday scheme to tailor your annual leave to your needs
• Octopus Money Scheme to help you make the most of your finances

Upon successfully completing your probation, you will also receive:

• Medicash health plan
• Group Life Assurance

We believe these benefits, alongside the opportunity to work in a dynamic and supportive environment, makes this a fantastic next step in your career.

We are an equal opportunities employer. At Cleveland Group, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.

To apply for the role, please copy the URL into your browser:

https://talent.sage.hr/jobs/3ea1d52d-f954-4a76-8595-c0c989079341

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Stockton-on-Tees TS18 3TX: reliably commute or plan to relocate before starting work (required)

Experience:

• Sage 200: 1 year (preferred)
• Billing: 1 year (required)
• Administrative: 1 year (required)

Work Location: In person