Logistics Relationship Representative at The Evans Network of Companies

Peachtree City, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Operations Management, Microsoft Outlook, Microsoft Word, Typing Skills, Organizational Skills, Time Management, Analytical Skills, Problem-Solving Skills, Communication Skills, Excel Proficiency, Scheduling, Issue Resolution, Freight Management, Tracking

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Think: logistics problem-solver, relationship manager, and behind-the-scenes hero for major shipping accounts. As a Logistics Relationship Representative (Internal title: National Accounts Specialist), you’ll be the go-to support person for our National Accounts — large customers who ship freight regularly across the country. You’ll work closely with our Agents (our independent logistics professionals who manage customer relationships and freight movement) to make sure shipments are picked up, delivered, tracked, and resolved smoothly from start to finish. In simple terms: You help make sure freight gets where it’s supposed to go, when it’s supposed to get there — and you step in when things don’t go as planned. This is a fast-paced, detail-driven role for someone who likes coordinating moving parts, solving problems in real time, and communicating with multiple people throughout the day. Essential Job Duties Support shipments from start to finish - Partner with our Agents to manage freight once it’s booked through final delivery — including updates, scheduling, and issue resolution Review and respond to load offers - Monitor shipment requests that come in electronically from customers (called load tenders) and accept or decline them based on pricing and service commitments Schedule pickups and deliveries - Coordinate appointment times with warehouses and customers, making sure transit time, driver hours-of-service limits, and special circumstances are all accounted for Keep shipments on track - Ensure transit times are accurate and updated if dates change, so everyone stays informed and freight moves efficiently Be the point of contact when issues arise - Work directly with customers and Agents to resolve delays, missed appointments, or in-transit issues Handle freight exceptions - Report and document overages, shortages, or damaged freight and coordinate next steps with the appropriate claims teams Maintain agreed-upon pricing - Keep transportation rate information current based on contracts between Evans and our National Accounts customers Process additional charges - Manage requests for things like detention time, canceled trucks, or other extra charges and see them through to resolution Track dispatch activity electronically - Monitor shipment status updates from Agents and ensure documentation is complete and accurate Run daily tracking reports - Use Excel to review shipment activity and monitor freight movement for each National Account Enter fuel data - Record fuel information using industry tools and pricing indexes Help make real-time decisions - Provide guidance during unexpected situations such as accidents, loading/unloading issues, or service disruptions Stay connected - Monitor and respond to emails and instant messages throughout the day to keep communication flowing smoothly Requirements Required Qualifications 1+ years of experience in a customer service or administrative position 1+ years of logistics experience Operations experience (Operations experience in trucking refers to the practical, day to day management of transportation activities—ensuring drivers, freight, equipment, and customer requirements are aligned and executed efficiently) High school diploma or equivalent Proficiency with Microsoft Outlook and Word Strong typing skills and technically savvy Customer service oriented Strong organizational and time management skills Strong analytical and problem-solving skills Ability to efficiently pivot from one task to another and reprioritize throughout the day Strong sense of urgency Excellent verbal and written communication skills Preferred Qualifications Proficiency with Microsoft Excel What's in it for me? Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget. Dental and Vision Insurance Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance Hospital Indemnity Insurance Long-Term Care Insurance Program Supplemental Term Life Insurance Accident Insurance Critical Illness Insurance Employee Assistance Program Flexible Spending Account (FSA) Health Savings Account (HSA) with employer contributions 401K with up to 4% Employer Safe Harbor Matching Paid Vacation 8 Paid Holidays 1 Floating Holiday Identity & Fraud Protection Pet Insurance Paid on a weekly basis! Employee referral bonus program ($500) The opportunity to work with good humans! Schedule - In Person, On Site Monday - Friday, 8:30am - 5:30pm Location Address 665 Hwy 74 S, Suite 600, Peachtree City, GA 30269 We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.

Responsibilities

The Logistics Relationship Representative supports shipments from start to finish, partnering with Agents to manage freight and resolve issues. They ensure that shipments are tracked, scheduled, and delivered efficiently while maintaining communication with customers.