Logistics Service Coordinator- Demurrage Claim Coordinator at The Dow Chemical Company - Australia

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Demurrage Claim Management, VIP System Proficiency, Administrative Lifecycle Management, Stakeholder Communication, Documentation Accuracy, Organizational Skills, KPI Monitoring, Invoice Validation, Data Analysis, SAP ECC Proficiency, Time Management, Attention To Detail, Teamwork, Vetting Checks Support

Industry

Chemical Manufacturing

Description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About you and this role As a Demurrage Claim Coordinator, you will manage the full administrative lifecycle of demurrage claims using the VIP system. You play a key role in ensuring timely claim registration, documentation accuracy, stakeholder communication, and smooth coordination with the Demurrage Specialist. You bring structure, attention to detail, and strong organizational skills to keep the end‑to‑end claim process streamlined, compliant, and efficient. You are detail‑oriented, proactive, and comfortable managing multiple priorities in a fast-paced logistics environment. You ensure accurate administration, timely follow-up, and effective communication with vessel owners, internal teams, and external partners. You support not just demurrage claim handling but also logistics-related tasks such as document follow-up, vetting checks, KPI monitoring, and invoice validation. Responsibilities Register demurrage claims in the VIP system and ensure timely communication with stakeholders. Send acknowledgement emails to vessel owners and create recharge claims in VIP (where applicable) for Demurrage Specialist review. Support the Demurrage Specialist through claim review and follow-up, ensuring all documents and tasks are completed on time. Perform administrative and reporting tasks in VIP after claim review. Maintain oversight of all claim statuses, ensuring timely handling and compliance with internal standards. Monitor, maintain, and report on demurrage KPIs, ensuring transparency and performance tracking. Conduct data analysis, including demurrage accrual evaluations. Follow up on missing documents with internal teams and external providers to meet deadlines. Perform invoice checks (e.g., SGS validation). Support preparation and coordination of vetting check requests. Collaborate with internal and external stakeholders to support process improvements and operational efficiency. Qualifications Bachelor degree in Logistics, Supply Chain Management, Business Administration, or a related field. 0–3 years of experience in logistics or supply chain operations, preferably within the chemical or manufacturing industry. Proficiency in Microsoft Office, reporting tools, VIP, and SAP ECC. Strong teamwork and collaboration skills. Excellent time management abilities. High attention to detail and ability to handle multiple tasks simultaneously. Effective verbal and written communication skills. Your Skills Strong understanding of demurrage processes, systems, and procedures. Familiarity with claim management platforms such as VIP. Excellent organizational skills with a focus on accuracy and compliance. Ability to prioritize effectively under time-sensitive conditions. Strong stakeholder management and communication ability. Analytical mindset, particularly regarding KPI tracking and data interpretation. Additional notes This role serves as a key link between outplants, inbound operations, and downstream logistics, contributing directly to overall supply chain performance. No relocation or travel requirements mentioned. Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com. Dow is a company of more than 36,500 global innovators, believers and solutions providers. We are a diverse community marked by respect, integrity, and a desire to make the world a better place. A career at Dow is an invitation to explore, create, and make valuable contributions to human progress.

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Responsibilities

The coordinator manages the full administrative lifecycle of demurrage claims using the VIP system, ensuring timely registration, accurate documentation, and smooth coordination with the Demurrage Specialist. Responsibilities include registering claims, sending acknowledgements, supporting claim review, performing administrative tasks, monitoring KPIs, and conducting data analysis.