What you will do:

1. Direct Supply, Cross-Trade and Drop-Shipments

• Manage Direct Asia and factory-to-customer shipments from cargo readiness through final delivery.
• Coordinate factories, suppliers, freight forwarders, distributors and internal teams.
• Manage bookings, loading schedules, shipping instructions, document switching, pre-alerts and shipment tracking.
• Ensure accurate execution of virtual GR, delivery creation, credit-block follow-up and virtual GI processes.
• Validate invoices, packing lists, serial-number files, COO, quantities, weights and shipping documents before shipment.
• Maintain end-to-end visibility of open orders, shipment milestones, ETAs, delays and outstanding actions.
• Support implementation of new customers, countries, factories, routes and direct-supply models.
• Manage shipment exceptions, route changes, port disruptions and business-continuity requirements.
• Monitor freight cost, service performance and operational risks across direct-supply flows.

2. Spare-Parts and Service Logistics

• Manage end-to-end spare-parts movements from suppliers and factories to warehouses, service centres, distributors or customers.
• Coordinate regular replenishment, urgent airfreight, courier and machine-down shipments.
• Work closely with Service, Planning and Customer Support teams to prioritise critical requirements.
• Monitor open orders, back orders, availability, shipment status and expected delivery dates.
• Ensure accurate part numbers, quantities, descriptions, COO, weights, values and customs documentation.
• Coordinate warranty replacements, free-of-charge shipments, defective-part returns and reverse logistics.
• Support customs-classification and technical-information requirements for spare parts.
• Control premium-freight costs and identify opportunities for shipment consolidation.
• Manage lost, damaged, short-delivered and delayed spare-parts claims.
• Support spare-parts inventory accuracy, cycle counts, obsolete-stock review and scrap processes.

3. Regional Operational Backup

• Provide backup support for warehouse operations across UAE, Türkiye, RSA and Germany.
• Support inbound, outbound, inventory, cycle-count, reconciliation and warehouse-escalation activities.
• Provide backup support for regional air, ocean, road, customs and transit operations.
• Coordinate carriers, freight forwarders, customs brokers and 3PL service providers when required.
• Support Türkiye T1, cross-border and customs-documentation activities.
• Ensure business continuity during team leave, peak periods, month-end and operational crises.

4. Governance, Compliance and Reporting

• Maintain accurate shipment trackers, operational reports and management visibility.
• Ensure consistency between orders, deliveries, invoices, packing lists and transport documents.
• Maintain complete audit trails and support JSOX and compliance requirements.
• Monitor logistics-provider performance, KPIs, delays and corrective actions.
• Support freight accruals, cost reporting, budgeting and forecasting.
• Escalate service, cost, compliance and business-continuity risks.
• Develop SOPs, checklists and mistake-proof controls.
• Support process-improvement, automation and logistics digitalisation initiatives.
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