ABOUT US

At SureCold, our success begins with our people. That is why we invest heavily in training, development, and retention to ensure that we find and maintain the best fit for our company. We are working in a state-of-the-art facility with temperature-controlled docks and innovative systems to ensure that we can always meet and exceed the expectations of our customers. When it comes to warehousing technologies, Sure Cold is an industry leader.
We pride ourselves on our company culture where safety is instilled at the core; we’re progressive, evolving daily, and promote transparency within our organization. Most importantly we truly enjoy our work and the environment that we work in!
We provide custom chilled storage for commodities requiring temperature specific conditions. We specialize in the storage, handling, and global distribution of chilled products including seafood and groceries. Our strategic location in Surrey, B.C. is within 20km of the Canada/US border, the YVR Airport and all major freeways which allows us to seamlessly handle all of our customers’ needs.
Nature of Position: Monday to Friday – 3:30pm to 12:00am

WHAT YOU’LL LOVE ABOUT US

• Great Company Culture. Our workplace is an open, engaging, and welcoming environment.
• Meaningful work. We offer transparency – let us know your recommendations. Complexity – you can master new skills and improve. Team environment – have support around you for when you need it.
• Benefits. Extended benefits including health, dental, and vision.
• Fair and competitive wages. We offer the best for our employees with room for advancement opportunities.

WHAT YOU’LL DO

SureCold’s Logistics Specialist will be responsible for assisting customers and their representatives in person, via phone, and by email. You will be accountable for working with customer requests, inquiries, and processing transactions to facilitate the work completed by our warehouse team. The Logistics Specialist will follow all warehouse procedures and policies when interacting with customers and will act as the liaison with the floor leads, receivers, loaders, and picking team. You will participate in all assigned training as well as setting and creating goals for yourself as our Logistics Specialist. You will be SureCold’s own brand ambassador and will be responsible for providing positive brand experiences to all customers.

WHAT YOU NEED TO GET THE JOB DONE

• High school diploma or GED required
• A certificate or diploma in a related field is an asset
• Strong customer service and troubleshooting skills
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible with solid interpersonal skills to work effectively in a diverse working environment
• Effective verbal and written communication
• Ability to work well under pressure
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of Microsoft Office platform
• Professional appearance and manners
• Familiarity of warehouse regulations and ability to understand written manuals and directives
• Strong work ethic and positive team attitude