Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Logistics Specialist at WHIRLPOOL CORPORATION
Sydney, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

05 Jan, 27

Salary

50000.0

Posted On

07 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Transportation & Logistics

Description
  • Manage a high volume of customer support cases through an online support system, ensuring timely and accurate responses. 
  • Provide professional, practical and customer-focused support across multiple communication channels. 
  • Investigate, troubleshoot and resolve customer issues, undertaking testing and analysis where required. 
  • Manage support cases from initial investigation through to resolution, maintaining ownership and regular customer communication throughout. 
  • Escalate complex issues where appropriate and collaborate with other internal teams to achieve resolution. 
  • Document customer interactions, investigation findings and resolutions accurately within support systems. 
  • Guide customers in the effective use of platform features and functionality through clear and practical communication. 
  • Facilitate customer training sessions, including webinars. 
  • Identify recurring issues, customer feedback and product enhancement opportunities and communicate these to relevant stakeholders. 
  • Maintain service levels, quality standards and compliance with company security, privacy and data protection requirements. 
  • Support team initiatives, testing activities, process improvements and other operational projects as required. 
  • Qualifications and Experience 1-2 years' experience within a fast-paced customer support role, ideally in a SaaS environment. 
  • Strong written and verbal communication skills with the ability to adapt communication to different audiences. 
  • Strong problem-solving, troubleshooting and analytical skills. 
  • Ability to explain technical concepts in a clear and practical way to both technical and non-technical users. 
  • Comfortable use of support tools and case management systems (e.g. Salesforce, Zoho or similar). 
  • Tech-savvy and able to learn new systems, technologies and processes quickly. 
  • Strong organisational skills with the ability to manage competing priorities and workloads effectively. 
  • Ability to work independently and collaboratively within a team environment. 
  • Customer-focused mindset with a commitment to delivering high-quality service and positive customer outcomes. 
  • Familiarity with Workers Compensation, Occupational Health & Safety, Injury Management or related industries is highly regarded. 

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities