Overview:
Blue Rhino is seeking a Logistics Supervisor to join our dynamic team in the LOCATION. As a Logistics Supervisor, you will play a crucial role in ensuring the safety and effectiveness of our fleet. The Logistics Supervisor is responsible for the daily operation of the routing and scheduling function as well as monitoring operational processes and productivity of daily delivery of propane. By fostering a collaborative environment and driving continuous improvement initiatives, you will help us achieve operational excellence and enhance customer satisfaction.

Responsibilities:

• Delivery Planning & Scheduling: Utilize our advanced logistics systems to plan, track, and schedule propane deliveries, ensuring timely and accurate service for our customers.
• Operational Efficiency & Resource Management: Apply independent judgment to evaluate and adjust delivery, service, and non-production plans that maximize the use of available resources at the service center. Continuously look for ways to improve operational efficiency and reduce downtime.
• Performance Monitoring & Issue Resolution: Monitor delivery operations to identify potential inefficiencies. Address issues such as out-of-gas situations, claims, and service interruptions promptly. Deploy drivers and resources as needed to resolve challenges during and after business hours.
• Collaboration with Leadership: Work closely with the General Manager to implement strategies that reduce operational costs and increase the utilization of assets, driving profitability and operational success.
• Replenishment Optimization: Leverage data-driven insights to fine-tune replenishment targets, minimizing instances of early or late deliveries and ensuring consistent customer satisfaction.
• Service & Quality Monitoring: Evaluate service quality and monitor key performance metrics, ensuring adherence to delivery standards and driving employee performance in alignment with company goals.
• Customer-Focused Operations: Ensure the service center meets and exceeds customer expectations by delivering exceptional service in a safe and efficient manner. Be the key point of contact for addressing customer concerns and supporting their needs.
• Team Leadership & Scheduling: Coordinate daily resources and employee schedules with operations managers and supervisors to optimize workflow and ensure timely delivery.
• Operational Audits & Continuous Improvement: Conduct regular route audits to identify areas for improvement, streamline operations, and increase delivery efficiency.
• Employee Development & Goal Achievement: Drive the team to meet and exceed Operational Contribution Factor (OCF) and financial targets by fostering a culture of efficiency, productivity, and accountability.
• Cross-Department Support: Assist in yard and plant operations during peak seasons, offering flexibility and support across departments as needed to ensure smooth service center operations.
• Customer Service: Provides a level of customer service that fosters customer satisfaction and positions the service center to grow and retain customers.
• Other Duties: Perform other related duties as assigned to meet operational needs.

Qualifications:

• Bachelor’s degree in logistics, supply chain, transportation management, or related field.
• One to three years of work-related experience, with experience in logistics, supply chain, or transportation preferred.
• Excellent technical judgment and the ability to apply independent evaluation, creativity, and latitude in making decisions.
• Ability to develop, communicate, and execute detailed work plans that support operational improvements.
• Possess a high level of motivation, customer focus, and a continuous improvement mentality.
• Excellent interpersonal, communication, analytical, and time management skills.
• Strong skills in Microsoft Office applications including Word, Excel, PowerPoint, and Access.
• Ability to formulate and direct data analyses pertaining to field operations processes to identify problems and resolutions.
• Demonstrated ability to devise innovative solutions to problems.
• Ability to plan in detail and communicate the detailed plan.
• Ability to organize, lead, motivate, and care for all personnel involved in material operations.
• Ability to thrive in a constantly changing chaotic environment and consistently meet tight deadlines.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

• Delivery Planning & Scheduling: Utilize our advanced logistics systems to plan, track, and schedule propane deliveries, ensuring timely and accurate service for our customers.
• Operational Efficiency & Resource Management: Apply independent judgment to evaluate and adjust delivery, service, and non-production plans that maximize the use of available resources at the service center. Continuously look for ways to improve operational efficiency and reduce downtime.
• Performance Monitoring & Issue Resolution: Monitor delivery operations to identify potential inefficiencies. Address issues such as out-of-gas situations, claims, and service interruptions promptly. Deploy drivers and resources as needed to resolve challenges during and after business hours.
• Collaboration with Leadership: Work closely with the General Manager to implement strategies that reduce operational costs and increase the utilization of assets, driving profitability and operational success.
• Replenishment Optimization: Leverage data-driven insights to fine-tune replenishment targets, minimizing instances of early or late deliveries and ensuring consistent customer satisfaction.
• Service & Quality Monitoring: Evaluate service quality and monitor key performance metrics, ensuring adherence to delivery standards and driving employee performance in alignment with company goals.
• Customer-Focused Operations: Ensure the service center meets and exceeds customer expectations by delivering exceptional service in a safe and efficient manner. Be the key point of contact for addressing customer concerns and supporting their needs.
• Team Leadership & Scheduling: Coordinate daily resources and employee schedules with operations managers and supervisors to optimize workflow and ensure timely delivery.
• Operational Audits & Continuous Improvement: Conduct regular route audits to identify areas for improvement, streamline operations, and increase delivery efficiency.
• Employee Development & Goal Achievement: Drive the team to meet and exceed Operational Contribution Factor (OCF) and financial targets by fostering a culture of efficiency, productivity, and accountability.
• Cross-Department Support: Assist in yard and plant operations during peak seasons, offering flexibility and support across departments as needed to ensure smooth service center operations.
• Customer Service: Provides a level of customer service that fosters customer satisfaction and positions the service center to grow and retain customers.
• Other Duties: Perform other related duties as assigned to meet operational needs