Key Responsibilities

• Build and maintain professional relationships with:
  • Dubai Customs
  • JAFZA Authority
  • Dubai Trade
  • DP World
  • Port and terminal operators
  • Shipping lines
  • Airlines
  • Government ministries and approval authorities
• Represent the company during customs inspections and audits.
• Resolve customs disputes, shipment holds, and operational issues.
• Coordinate with customs officials for inspections, examinations, and special approvals.
• Ensure compliance with all UAE Customs and JAFZA regulations.
• Keep management informed of regulatory changes affecting import, export, transit, and free zone operations.
• Support the customs clearance team in resolving complex customs cases.
• Maintain excellent relationships with key customers requiring customs services.
• Attend meetings with government authorities and strategic customers.
• Assist in obtaining permits and approvals from regulatory authorities including:
  • MOHAP
  • Dubai Municipality
  • Other government entities when applicable.
• Monitor customs KPIs including:
  • Clearance turnaround time
  • Customs penalties
  • Customer complaints
  • Inspection delays
• Supervise the inbound and outbound processes insuring the timely submission of all steps.
• Constantly checking the ERP System to ensure correct reflection of the ongoing transactions.
• Prepare and present regular reports and analysis to management regarding logistics performance
• Train customs staff on new regulations and procedures.
• Ensure all customs activities comply with company quality and compliance standards.
• Responsible for other duties as assigned by the manager
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