CUSTOMER EXPERIENCE AND ISSUE RESOLUTION

• Collaborate closely with the customer service team to promptly and effectively address delivery-related inquiries, complaints, and exceptions (e.g., lost, damaged, or delayed packages).
• Analyze customer feedback and drive improvements in service quality.

WHAT YOU WILL DO

Position Overview As a Last Mile Delivery Specialist for Overseas Warehouses, you will be responsible for managing and optimizing last-mile delivery operations in our overseas warehouses across the US, Europe, Japan, and other global markets. Your primary duty is to ensure that goods are delivered from overseas warehouses to end customers efficiently, punctually, and cost-effectively. You will work closely with internal teams (such as Sales and Customer Service) as well as external partners (such as last-mile carriers and warehouses) to continuously enhance customer experience and control logistics costs.