Job Description

Roles & Responsibilities

Experience

3–5 years of experience in Warehouse Management System implementation, application support, and/or warehouse operations.

Job Summary

We are looking for a Logistics & Systems Operations Specialist with hands-on experience in warehouse operations and the implementation, configuration, support, and maintenance of Warehouse Management Systems.

The role will provide WMS application support, troubleshoot operational and integration issues, coordinate with the WMS vendor and internal teams, support testing and deployments, and work closely with warehouse operations to ensure system stability, operational efficiency, and business continuity.

Key Responsibilities

• Provide L1/L2 application support for WMS production issues.
• Troubleshoot WMS application, integration, database, RF device, and label-printing issues.
• Monitor and support interfaces between the WMS, ERP, and external applications.
• Configure warehouse locations, users, workflows, RF screens, labels, printers, reports, dashboards, and operational parameters.
• Support UAT, business testing, deployments, go-live, system enhancements, and post-production stabilization.
• Analyze system issues, perform root-cause analysis, and coordinate fixes with vendors and internal teams.
• Support warehouse users, manage incidents, and ensure timely issue resolution.
• Support the onboarding of new customers, including process configuration, master-data setup, user access, interfaces, labels, reports, testing, and go-live support.
• Prepare and maintain configuration documents, SOPs, user guides, issue logs, test scripts, and change records.
• Train warehouse users and superusers on WMS processes, system enhancements, and correct system usage.

Desired Candidate Profile

• 3–5 years of experience in logistics, warehouse operations, WMS implementation, or application support.
• Good understanding of inbound, outbound, inventory, picking, packing, and shipping processes.
• Hands-on experience in WMS implementation, UAT, deployment, go-live, and production support.
• Experience with Infor WMS is preferred; experience with another leading WMS platform will also be considered.
• Working knowledge of SQL and experience working with Oracle or Microsoft SQL Server databases.
• Experience with WMS–ERP integrations, APIs, RF devices, labels, reports, dashboards, and workflows.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Basic knowledge of Windows Server and network concepts is preferred.
• Experience with Dubai Customs and logistics documentation is an advantage.

Employment Type

• Full-time

Company Industry

• LogisticsTransportationWarehousingCourier

Department / Functional Area

• ERPCRM (IT Software)

Keywords

• Warehouse Management SystemWarehouse Systems SpecialistWMS ImplementationWarehouse OperationsWarehouse And Logistics ExecutiveSQLOracle ERPERP IntegrationProduction SupportRF ConfigurationApplication SupportCustomer OnboardingUAEGo Live
• 
  
• 
  
•