Logistics Technical Lead at C.H. Robinson

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Freight Management, Technology Solutions, Business Process Standardization, Microsoft Suite, Communication Skills, Change Management, Training, Documentation, Reporting, Data Analysis, Customer Support, System Troubleshooting, UAT Testing, EDI Integrations, API Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

C.H. Robinson is seeking a Logistics Technical Lead to drive operational excellence through technology. In this role, you’ll support our teams and partners by managing key systems, EDI integrations, and business intelligence tools. You’ll also play a vital role in onboarding new team members and ensuring seamless technology adoption. If you're ready to lead with innovation and support teams with the tools that drive global supply chains—this role is for you! Join us and make an impact from day one! At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work in office five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace. Responsibilities: The duties and responsibilities of this position consists of, but are not limited to, the following: Reporting setup/maintenance/distribution Set up C.H. Robinson internal systems, such as Nav Online and Nav Carrier, Small Parcel Config Tool and Exceptions, Navisphere Ocean (MRM, etc), Complex Load Build Profiles, Spotbid and Dock & Yard manager Troubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc) Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc) Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projects Active involvement in UAT testing Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users Change requests and involvement of requirements gathering for new enhancements Test new functionality after Tech team validates functionality Train internal/external users of new functionality and/or reporting tools Customer specific items where necessary/agreed Support the Rating team with rate analysis, formatting, templates and upload Create standard reports for performance monitoring Qualifications Required: Bachelor’s degree in International Business or Logistics Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience Fluent in English (written and verbal) Preferred: Strong affinity with technology solutions and confident in customer facing environments Understanding of operating processes and capabilities, business process standardization and enabling technologies Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications Additional languages a benefit Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization Values a diverse and inclusive work environment Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company. Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

Responsibilities

The Logistics Technical Lead will manage key systems, EDI integrations, and business intelligence tools to drive operational excellence. This role also involves onboarding new team members and ensuring seamless technology adoption.