ead and develop the team responsible for warehousing, last mile, order management, installation, fulfilment projects and operations systems, including our process & systems function that owns WMS, OMS and ERP.
Set global standards and playbooks for warehousing, order management, last mile delivery and installation, help every region adopt them, and support regional managers when issues need global decisions, without taking over their day-to-day.
Own carrier and last mile partner strategy across markets, from selection and onboarding to contract input and performance reviews.
Lead warehouse and fulfilment projects such as new sites, carrier rollouts, peak-season readiness and the rollout of our order management system across markets.
Define and track fulfilment KPIs such as order lead time, on-time delivery, damage rate, order accuracy, cost per order and backlog, and work closely with Customer Service to cut repeat queries through better processes and self-serve information.
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