Your tasks

• Carrying out daily transport planning and coordinating loading and delivery to customers
• Implementation of the customer booking process (customers based in Germany)
• They act as points of contact for sales offices, logistics partners and customers, answering questions about order status, administrative bookings, customer requirements, sales conditions, documentation and IODs, thus ensuring an optimal level of service.
• Monitoring and control of all deliveries from Samsung
• Check the options and conditions for express delivery
• Take corrective action against freight forwarders if the agreed service is not provided.
• Agree on/prepare for peak month-end volumes with all parties involved.
• Analyze logistical bottlenecks and opportunities
• Translate logistical questions/problems into practical solutions.
• Address complaints/issues; Act proactively/Inform customers about outbound progress
• Back-up/assistance in supporting other disciplines within the transport team
• Cooperation with transport service providers and warehouse operators

Our requirements

• Logistics training (at least similarities with logistics)
• At least 3 years of relevant experience
• very good Microsoft Excel skills
• Assertive personality
• Customer-oriented
• Curious, eager to learn, and proactive attitude
• Constructive problem-solving skills
• Good German skills (spoken and written) and very good English skills (spoken and written)
• Ability to prioritize multiple requests and responsibilities in a fast-paced environment
• Team player, building and maintaining close relationships with the stakeholders involved
•