ABOUT US

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

THE ROLE

This is a great time to join GamCare as we are growing the reach of our services. We’re recruiting a Team Leader, for our London regional service that supports people affected by gambling, for maternity cover period. This is a brilliant opportunity for someone who is passionate about leading and supporting staff, and enjoys both operational planning and delivery of services, alongside developing and innovating to ensure continuous improvement and learning.
Working as part of a team, the Team Leader is responsible for assisting the delivery of an effective and responsive service across the Greater London, that supports people who are impacted by gambling.
The Team Leader assists day-to-day activities of the service, and contributes to performance improvements, development of partnerships, engagement activity, and business growth. The role also includes performance monitoring and reporting, alongside assisting with delivery against contractual and financial requirements.

KEY RESPONSIBILITIES

• Provide day to day support to a team of Gambling Support Practitioners to ensure safe and effective interventions in supporting those affected by gambling
• Manage practitioners for their performance improvement and professional development
• Assist the Service Manager with strategic decision making based on operational understanding of service development needs
• Use service data to monitor, improve and develop the service
• Collaborate with internal and external stakeholders to enhance and improve service delivery particularly for increasing the access of support to those disproportionately affected by gambling but underrepresented in engaged support
• Support and develop Lived Experience involvement in service delivery and development