ABOUT US

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region’s full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

DON’T HAVE EVERY QUALIFICATION?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

JOB SUMMARY

Responsible to provide support service to the seven (7) Long Term Care (LTC) Homes by ensuring the homes master schedules are created and maintained and up to date through organizing, coordinating and maintenance by working within operational requirements and the collective agreement. Responsible to ensure time and attendance reporting is complete and accurate for LTC staff and submitted to Payroll for processing. The Long Term Care Scheduling Clerk must ensure operational needs are met according to established guidelines within the scheduling process and is accountable for resolving scheduling issues in a proactive and professional manner.

EDUCATION

• Completion of Grade 12
• Completion of one year of post-secondary education in a business or office administration program or equivalent
• Additional training in software courses including databases, spreadsheets, word processing

KNOWLEDGE/EXPERIENCE

• Minimum of 1 year related experience in an operations scheduling environment where time and attendance encoding was also a principle function
• Training in scheduling and time & attendance software (KRONOS preferred)
• Excellent computer skills

SKILLS

• Must possess excellent communication (verbal and written) and interpersonal skills
• Must possess excellent organizational and time management skills
• Must possess knowledge of the business rules governing allocation of scheduled shifts
• Must be motivated to learn
• Must be able to work under pressure with multiple deadlines and frequent interruptions
• Must be receptive and open to change
• Must recognize and adapt to individual differences and team dynamics to produce effective working relationships

• Responsible, under the direction of the LTC Scheduling Supervisor, to maintain the master schedules for all seven (7) regional homes and to ensure the full staff complement are scheduled to cover all service requirements. Responsible to confirm replacement staff for open shifts, and reallocate shifts in accordance with collective agreement requirements in advance and in accordance with the schedule posting deadline.Responsible to prepare, calculate, encode, process and verify all payroll related input such as attendance, vacation, and lieu/flex time records accurately for submission to Payroll for processing.
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• Request and submit pay adjustment form to Payroll for any short pay. Research in response to questions about employee’s pay; do historical edits in KRONOS if needed. Reconcile terminal exception log for missing or late/early out scans.Email home each week with new schedule for posting in the home.

• Responsible to coordinate vacation replacement requirements and ensure necessary scheduling is completed in advance to meet operations requirements.
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• Provide communication that involves the explanation, exchange and clarification of information requiring tact, discretion and courtesy in dealing with sensitive health and confidential information.