SKILLS & EXPERIENCE

• Tertiary qualifications in Business management preferred
• Minimum 8 years retail management experience in the high-range sector preferable
• Multi-site or Area Management experience essential
• Highly developed and proven customer service skills
• Excellent computer literacy skills: Word, Excel, Outlook
• Excellent organisational and time management skills
• Excellent oral and written communication skills
• Strong numerical and financial skills
• Strong analytical and problem solving skills
• Energy, drive and enthusiasm
• Proven experience achieving sales targets
• Ability to prioritise and work well under pressure
• Strong leadership ability
• Ability to train, develop and coach others

THE ROLE

Reporting to the Longines Brand Manager, this Retail Manager is responsible for overseeing all operations of Longines corporate boutiques across Australia. This role is based in our Richmond Head Office and requires regular visits to our six Longines Boutiques, including monthly interstate travel.

KEY RESPONSIBILITIES

• Lead the day-to-day operations of all boutiques nationally, ensuring alignment with Longines brand standards and SOPs.
• Drive sales performance by analysing results, setting targets, and implementing sales improvement initiatives.
• Ensure consistent and premium visual merchandising across all retail locations.
• Recruit, onboard, and support high-performing Boutique Managers and retail teams.
• Conduct regular performance reviews and implement development plans to build team capability.
• Oversee training programs and ensure compliance with all learning and development initiatives.
• Monitor boutique staffing levels and rosters to maximise customer service and productivity.
• Manage budgets, payroll costs, and financial reporting in collaboration with the Brand Manager.
• Ensure exceptional customer service standards are maintained and escalated issues are resolved promptly.
• Support boutique openings, refurbishments, and retail marketing events, ensuring seamless execution.