Job Introduction
We are looking for a Commercial Loss Adjuster to manage a full range of commercial property claims effectively, up to £250,000 in value, and to provide exceptional service delivery within clients SLAs. You’ll be supported by Adjuster Technicians to assist with your WIP and have access to 1-2-1 mentoring and career pathway development.
We’re also developing our new claims software which launches at the end of 2024, so you’ll be working with the latest technology and equipment, giving you instant access to claims information when you need it.
If you have a proven record of managing commercial property claims autonomously and be able to demonstrate a track record of providing excellent customer service, we would love to hear from you.

ABOUT YOU:

• Previous experience in handling commercial property claims, either as a desk-based Adjuster or within the field
• A first-class customer focus with a track record of delivering outstanding levels of service
• The ability to work on your own initiative and take ownership of your own caseload of claims, seeking guidance as necessary
• Excellent organisational & communications skills
• A positive attitude and a proactive approach to solving problems
• The ability to co-ordinate a variety of actions concurrently
• A proven track record in working to given targets
• Conscientious, hard working as well as flexible and adaptable during times of surge
• Ideally be ACILA qualified or working towards this qualification
• Full UK driving licence is essential

• Investigate and manage a wide range of commercial property claims, up to £250,000 in value
• Prepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actions
• Instruct and control claim related experts as appropriate
• Communicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as required
• Calculate and agree settlement of claims, and prepare final reports Develop and nurture working relationships with existing clients and exceed their expectations
• Ensures all activities and decisions improve the service provided for clients
• Builds trust and respect by keeping to the commitments made
• Communicates effectively with all relevant parties in all situations
• Shares information, knowledge and experience freely with others
• Seeks feedback and invests time in their own self-development both technically and personally