What will you be responsible for: Carry out initial inspections and site visits.
Assess damage; determine probable cause and have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate.
You will provide technical advice, support and guidance all parties as well as proposing bespoke solutions in a friendly and professional manner.
Determine further investigations and monitoring, where necessary, and any remedial or temporary works required.
Provide a detailed ABI preliminary report within the agreed SLA’s, maintaining high standards of communication at all times, both internally and externally.
Process claims in accordance with insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim.
Attend re-visits as required and report accordingly and update all relevant parties.
Can respond positively to varying client requirements and changes in the wider business environment.
Pro-actively direct any specialist appropriate to the circumstances and manage them.
Report and correspondence writing, either dictation or self-type
Manage expectations of both Policyholders and all parties associated with the claim.
Manage your case load effectively and proactively.
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