Key Responsibilities:

• Support and guide customers through the claims journey with empathy and care, particularly where they are dealing with the loss of their home or possessions.
• Collect information from customers and the Major Loss team to ensure swift resolution of claim and policy queries.
• Help coordinate the buildings, contents and alternative accommodation elements of each claim, ensuring the customer experiences a joined-up and seamless service.
• Accurately maintain claim files for complete transparency and accuracy.
• Respond to customer queries via phone, customer portal or email in an efficient and professional manner.
• Assess requirements for emergency alternative accommodation and funds for customers, and arrange necessary settlement.
• Process initial emergency payments and issue supplier payments with Major Loss Adjuster or Surveyor approval, maintaining accurate financial records within our claims system.
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