Key Responsibilities:

• Assess buildings and contents insurance claims for validity and settlement value.
• Conduct site inspections and attend policyholder properties when required.
• Review surveyor reports, contractor estimates, and customer invoices using Xactware and other relevant systems.
• Validate contents loss lists, applying depreciation, wear and tear, and policy terms.
• Assess subsidence claims and review expert reports to determine appropriate remediation.
• Produce accurate reports and scopes of work within delegated authority limits.
• Liaise with contractors, surveyors, and the Trinity Supplier Network to progress claims efficiently.
• Provide clear explanations to policyholders regarding claim decisions, settlements, and policy limitations.
• Support the handling of Financial Ombudsman Service (FOS) complaints through technical reporting.
• Identify potential fraud indicators and escalate concerns where appropriate.
• Audit surveyor and contractor performance to ensure quality and minimise claim leakage.
• Ensure all claims are handled in line with FCA requirements, internal governance, and agreed service levels.
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