Summary of Position: To deal with all aspects of Casualty claims, processing from first advice through to settlement as directed by your Head of Department. The role requires a proven Claims professional with prior experience of handling Energy and US Casualty claims.

• Key Responsibilities & Accountabilities:Ability to manage own accounts & liaise with Brokers, account handlers & Clients on a regular basis
• Create and maintain claims files
• Input document details on to the in-house system
• Assess and process claims and premiums
• Produce and send advice and collection documentation
• Broke advices and collections to London Market where appropriate
• Obtain agreement to advices and collections via CLASS/ECF system
• Liaise with the Insurance Accounts Department to ensure prompt payments of claims
• Produce accurate statistics where required
• Deal with market, client and internal queries
• Conduct business meetings with clients and reinsurers
• Adhere to company and regulatory policies, procedures together with mandatory training requirements
• Maintain and enhance knowledge of the insurance marketplace, trends and cycles in order to capitalise on market opportunities
• Develop and manages relationships with market representatives i.e. Underwriters, Surveyors, Adjusters and Lawyers.
• Monitor existing book of business with a view to identifying any threats or weaknesses early to be able to address and protect/retain the existing book

• Functional & Behavioural Competencies required:Demonstrate excellent technical knowledge and ability to communicate this to various audiences
• Excellent persuasive and influencing skills
• Client facing and customer focused with excellent interpersonal and written communication skills
• Excellent IT & organisational skills
• Ability to perform effectively to tight deadlines with good personal organisation and time management skills
• Anticipates problems in advance and makes contingencies
• Proactive, always looking for ways of delivering a better or more efficient service
• Communicates clearly; effectively contributes to the team and interacts with others
• Excellent attention to detail and ability to plan meticulously
• Personally demonstrate the five BMS values and ensure that team members are aligned with these:
• We put clients first
• We work as one
• We find a way
• We sweat the details
• We take ownership
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