Loss Mitigation Representative at Sunward Federal Credit Union

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Communication, Interpersonal Skills, Problem-Solving, Organizational Skills, Time Management, Documentation, Customer Service, Financial Analysis, Debt Management, Lending, Insurance Claims, Skip Tracing, Legal Compliance, Microsoft Office, Credit Union Knowledge

Industry

Banking

Description

Description Performs collection functions (at beginning level) on past due mortgages, consumer loans, credit cards, overdrawn share draft/share accounts and return items according to Credit Union policy and applicable collection laws. Job Duties: Perform collection actions on mortgage and consumer loans (secured and unsecured), credit cards and negative share/share draft accounts that are between 15- and 60-days delinquent to ensure losses are minimized. Collection actions include, but are not limited to, making phone calls and generating letters. Utilize collections software to manage collections activity. Support member contact staff in other departments across the organization in dealing with collection accounts to minimize risk and maximize service. Perform skip traces to help in locating members. Access and interpret force-placed insurance records; file claims as appropriate. Post payments on delinquent loans/credit cards, charged-off accounts, and for members working with debt management companies. Maintain accurate documentation of collection activity records to ensure effective internal communication and legal processing. Review and recommend repayment solutions, including applying for workout loans or in-house debt management programs, to assist members who are experiencing financial difficulties. Be familiar with external Debt Management Programs. Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department. Review, determine and relay relevant information regarding bankruptcies for analysis by the Credit Union attorney to help protect the Credit Union’s interests. May process repossessions from order to disposition, in accordance with all applicable policies, procedures and laws, including UCC requirements regarding consumer collateral. Follow all applicable policies, procedures and collection laws to ensure minimal losses to the Credit Union. Contribute and help to maintain a productive and positive working environment. Perform other duties as assigned by management Requirements Experience and Knowledge: Minimum 6 months collections experience or one year financial institution experience. Lending experience preferred. Basic understanding of applicable laws, including Fair Debt Collections Practices Act, bankruptcy, and UCC requirements. Knowledgeable regarding SLFCU loan policies. Thorough knowledge of Credit Union products and services, features, and benefits. Proficient with personal computer applications (e.g. Microsoft Office applications and the Internet)/ demonstrates ability to learn and effectively utilize multiple software systems, including third party collection software. Education: High school diploma or GED equivalent. Interpersonal Skills: Possesses excellent interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Able to handle difficult situations in a positive and professional manner. Demonstrates willingness and ability to train others effectively. Communication: Possesses excellent verbal and written communication skills. Able to explain collection and/or lending-related topics to others clearly and succinctly. Other Skills: Exhibits exceptional problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects, organize workflow and meet departmental deadlines.

Responsibilities

The Loss Mitigation Representative performs collection functions on past due accounts, including mortgages and consumer loans, to minimize losses. They also support member contact staff and provide solutions for members experiencing financial difficulties.