JOB SKILLS:

• Ability to listen, and communicate effectively.
• Read, write, and speak English fluently. Ability to communicate in Spanish helpful.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to communicate verbally and in writing and prepare complex reports.
• Ability to push/pull cart/ table weighing up to 150 lbs.; grasp, lift to waist and carry items weighing up to 50 lbs.
• Skill in use of computers and software programs associated with property operations.
• Ability to perform tasks requiring bending, stooping, kneeling, walking, and standing for an extended period of time.
• Ability to stand, walk, and continuously perform essential job functions for an extended period of time.
• Ability to remain calm in emergency situations and to effectively deal with internal and external customers, some of whom will require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve customer concerns.
• Thorough knowledge of local, state and federal laws pertaining to the lodging industry, criminal trespass, theft, etc., as well as an in-depth knowledge of standard security/safety industry operating procedures.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to follow written and or verbal instructions in order to meet deadlines.

EDUCATION:

High school graduate or equivalent preferred.
Experience:
Prior hospitality experience preferred.

JOB PURPOSE:

To provide a safe and secure Hotel environment for guests and Team Members through effective duties of Loss Prevention and Safety.

JOB RESPONSIBILITIES:

• Performs all essential functions associated with the position of a Loss Prevention Officer and Dispatcher.
• Conducts daily activities pertaining to Loss Prevention and Safety.
• Responds to emergency situations, takes command and control of scenes until arrival of management personnel.
• Assigns and records safety and Loss Prevention/Security inspections.
• Provides accurate information to inquires for directions, hours of operation, etc.
• Escort guests and team members as required to parking lots, provide the same for team members carrying banks.
• Assist guests with door lock problems, use moderately complex hand held electronic apparatus to program automated guest door lock.
• Other duties as assigned.