LOSS PREVENTION COORDINATOR F/T at Goodwill Industries Southern New England Inc

North Haven, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

32.28

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Point of Sale System Analysis, Investigations, Fraudulent Activity Analysis, AI Technologies Utilization, Exception Based Reporting, Loss Prevention Technologies, Report Writing, Physical Security Measures, Security System Installation, Cash Register Audits, Interviewing, Alarm Systems Management, Access Control, Data Analysis, Risk Mitigation

Industry

Hospitals and Health Care

Description

Description Hourly Pay Range: $24.09 - $32.28 This position typically pays the minimum of the salary range Why Work for Goodwill Southern New England?! Referral bonuses Retirement plan contributions Tuition and gym reimbursement Emergency assistance funds Paid time off And more depending on position! Summary Monitors activity at all Agency locations via CCTV and Point of Sale system transactions and reports; Conducts investigations of reported misconduct and fraudulent activity utilizing Agency CCTV, POS and other technologies, fact finding reports, etc. Utilizes AI technologies as well as exception based reporting for proactive loss prevention analysis. Has a strong technical understanding of loss prevention technologies. Writes professional reports that reflect factual data collected and that either substantiate or dispute allegations of wrongdoing; Supports, manages and implements loss prevention technologies. Position reports to the Loss Prevention Supervisor. Essential Duties and Responsibilities Including the following and other duties may be assigned: Loss Prevention Analyze internal and external merchandise flow at all retail operations and ensure that established procedures are being followed. Report violations or suspected violations to supervisor and appropriate retail management personnel. Participate in, coordinate and/or conduct interviews and confidential investigations of suspected fraud, including violation of Agency shopping policies and procedures. Ensure that all steps taken in the course of conducting investigations and when apprehending offenders are done in conformance with applicable state and federal law. Coordinate investigations involving Agency staff and subsequent action taken with Human Resources personnel. Conduct periodic cash register audits at retail locations. Monitor overages / underages with Retail Technology & Loss Prevention Manager. Conduct investigations of suspected wrongdoing. Recommend physical security measures, procedures and equipment necessary to protect and prevent theft of Agency assets (e.g. cameras, DVR/NVR systems, etc.). Coordinate selection, installation and maintenance of all security and loss prevention systems within the organization. Participate as a member at departmental and team meetings by recommending, developing and assisting with implementation of loss prevention policies and procedures Agency-wide. May participate in and/or act as liaison with public law enforcement officials and/or private investigators or consultants assisting with loss control activities and apprehension of individuals engaged in wrongdoing, as authorized by an administrative staff member. Visit and inspect all retail operations to evaluate effectiveness of loss control practices including the use of security and surveillance equipment. Make recommendations to appropriate personnel, as necessary to proactively prevent, minimize and mitigate loss and risk. Utilizes POS and video system reporting, including AI and exception based tools, and visits sites to evaluate integrity of sales personnel, quality of sales techniques, cash management techniques and overall customer service. May require engaging outside consultants as "secret" shoppers or donors or to conduct internal investigations. Writes reports of visits and investigations conducted at each establishment visited including findings, recommendations for change, action taken, etc. Complete a Fraud Incident Report for all instances of fraud or suspected fraud and submit to the President and Vice President, Human Resources, Finance & CIO . Reviews CCTV and POS transactions based on AI and otherwise generated exception data and criteria in addition to standard baseline monitoring. Reviews will be conducted Agency-wide for all facilities owned/leased or operated by Goodwill Southern New England. Permanently records incidents relative to active cases and potential future litigation for the Agency. Archives video related to ongoing investigations and unusual occurrences. Completes written reports that are factual, concise and professionally written. Documents factual information clearly and informatively. This information must be well-written and free of errors for future court (criminal, civil, unemployment, etc.) proceedings. Notifies supervisor of any equipment malfunction. The Loss Prevention Supervisor will work with the IT department and the CCTV vendor to address and bring resolution to all equipment issues. Gathers and analyzes information skillfully. Uses evidence, facts related to the case and demonstrates objectivity when dealing with potentially sensitive topics during all fact finding investigations. Regularly reviews and inspects all retail operations to evaluate effectiveness of loss control practices. Make recommendations to the supervisor and appropriate personnel as necessary. Conducts investigations following work-related accidents/injuries. Identify surface and root causes and make recommendations for a plan of correction as necessary. Electrical & Mechanical Access Control Responsibilities include issuing, collecting and maintaining a list of keys and alarm codes. Ability to manage alarm systems remotely via mobile app or computer, answer phone calls during and after business hours related to alarm or key access. Maintain list of on call store contacts, train Agency staff on location based on call expectations on alarm pad operation. Attendance/Punctuality Consistently reports to work, on time. Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative Volunteers readily and demonstrates willingness to take on additional tasks. Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) plus at least two years related experience and/or training or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of an organization. Must be able to maintain confidentiality of information related to security systems and other loss prevention strategies and related to interviews and investigations conducted throughout the organization. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual must have strong computer skills, i.e. demonstrated working use of office applications, loss prevention technologies, video systems, POS reporting and AI based tools. Must be able to set-up and install computer hardware and software. Also, must have prior experience using CCTV remote monitoring software programs. Other Qualifications Must be available for on-site surveillance and monitoring of activity at various locations. Use of personal vehicle required. Must maintain a valid CT driver license. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Special Skills General knowledge of security surveillance systems. Knowledge and experience in conducting an investigation. Report writing, case preparation, interviewing, knowledge of loss prevention techniques and best practices. Equal Opportunity Employer

Responsibilities

This role involves monitoring activity across all agency locations using CCTV and POS systems, conducting investigations into misconduct and fraud using various technologies, and writing professional reports based on factual data collected. The coordinator will also support, manage, and implement loss prevention technologies agency-wide.