Compensation Grade:
Grade 2
Job Description:
Who We Are:
We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.
Workplace Arrangements:
This role will follow a remote schedule. Applicants for this role can expect to work remotely from home Monday-Friday for an afternoon-evening schedule as this role is intended to support our stores. We are flexible with the hours of coverage around a 1:00pm-9:00pm EST shift. There will be a rotational on-call schedule as well.

What Giant Tiger Brings;

• Work Your Way!
• Annual Profit-Sharing Program
• Health/Dental/Vision Benefits as of day 1
• Store Discount
• LinkedIn Learning Subscription;
• Parental Top Up Program
• Employee Tuition Reimbursement Program;
• Bursary Program for children of employees;
• Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria

What You’ll Be Doing:

• Triage incoming LP communications, prioritize support requests, and route appropriately.
• Complete support tasks for investigations, including securing footage and organizing documentation.
• Maintain regular KPI and compliance reporting, identify stores with loss-related anomalies or trends; support stakeholders with data tracking and insight requests.
• Coordinate logistics for LP projects, technology rollouts, and store-facing initiatives.
• Act as the on-call point of contact on a rotational basis, advising Store Managers on emergent total loss incidents and applying sound judgment to escalate when necessary.
• Conduct standard compliance reviews and support training rollout tracking.

What You’ll Bring:

• High school diploma.
• 3-5 years of relevant work experience and knowledge of retail business policies, processes and procedures.
• Working knowledge of Microsoft Office suite (MS Excel, Outlook, PowerPoint).
• Ability to prioritize tasks, and work independently.
• High attention to detail, excellent organizational skills, strong analytical and trouble shooting skills.

Assets You May Have:

• Ability to write and speak clearly in English and French.
• Experience leading emergency/disaster situations.
• Experience monitoring CCTV/cameras
• Experience with case management programs
• Experience using exception-based reporting tools

Travel Requirements:

• Travel as needed with overnight stays to support stores.

Are you interested in this position but don’t meet 100% of the criteria? We want you to apply anyway!
During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.
Giant Tiger is an equal opportunity employer and is committed to fair employment practices. If you require accommodation during the recruitment process, please use the contact information below to request accommodation. These accommodations are designed to remove obstacles without altering the evaluation of a candidate’s fit for the role, allowing candidates to fully demonstrate their abilities.
This information will be kept confidential, and your right to privacy will be protected.
Thank you for your interest in Giant Tiger, we look forward to reviewing your application!

#LI-REMOTE

Job Requisition:
JR128983
Giant Tiger is an equal opportunity employer and is committed to fair employment practices.
Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!
During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.
If you require accommodation during your pursuit of a role at Giant Tiger please contact
careers@gianttiger.com

• Triage incoming LP communications, prioritize support requests, and route appropriately.
• Complete support tasks for investigations, including securing footage and organizing documentation.
• Maintain regular KPI and compliance reporting, identify stores with loss-related anomalies or trends; support stakeholders with data tracking and insight requests.
• Coordinate logistics for LP projects, technology rollouts, and store-facing initiatives.
• Act as the on-call point of contact on a rotational basis, advising Store Managers on emergent total loss incidents and applying sound judgment to escalate when necessary.
• Conduct standard compliance reviews and support training rollout tracking