Loss Prevention Officer - London Marriott Kensington at Courtyard by Marriott Keene

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loss Prevention, Security, First Aid, CCTV Monitoring, Incident Reporting, Guest Relations, Emergency Response, Conflict Resolution, Safety Inspections, Teamwork, Communication, Professionalism, Confidentiality, Problem Solving, Asset Protection, Documentation

Industry

Hospitality

Description

We are looking for a passionate Loss Prevention Officer to join our wonderful team at London Marriott Hotel Kensington. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. As a Loss Prevention Officer at the London Marriott Kensington, you are responsible for protecting the most valuable assets within this wonderful hotel, the building itself, its associates, and its guests. You will primarily be responsible for welcoming all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period. Follow all company policies and procedures, report accidents, incidents, injuries, and unsafe work conditions to manager. Complete safety training and certifications; ensure uniform and personal appearance is clean and professional; Maintain confidentiality of proprietary information; protect company assets. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by the Senior LP Manager or LP Supervisor. CORE WORK ACTIVITIES Conduct daily physical hazard inspections, respond to accidents, contact EMS or administer first aid/CPR as required. Complete a Loss Prevention shift summary/daily activity report. Patrol all areas of the property; assist guests with room access. Monitor of the CCTV, and check of the fire safety system. Assist guests/employees during emergency situations. Defuse guest/employee disturbances, call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints, resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Lock property entrances when required PREFERRED QUALIFICATIONS High school diploma or GED; 2 years’ experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; SIA Security License First Aid Certification At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Loss Prevention Officer is responsible for protecting the hotel’s assets, including the building, associates, and guests. Key duties include conducting inspections, monitoring CCTV, responding to emergencies, and maintaining safety standards.