Loss Prevention Officer at Space NK

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loss prevention, Retail operations, Stock loss reduction, Risk assessment, Auditing, Coaching, Training delivery, Incident investigation, Security management, Data analysis, Communication, Time management, Operational compliance, Stakeholder management, Field-based operations

Industry

Personal Care Product Manufacturing

Description

If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands. Loss Prevention Officer We are looking for a Retail Loss Prevention Officer to act as the day-to-day point of contact for loss prevention across our retail estate. This is a hands-on, field-based role, focused on supporting stores to reduce stock loss, manage risk, and maintain a safe and secure trading environment. You will be a visible presence across our stores, completing planned and unplanned visits, conducting loss prevention audits, and working closely with Store Managers to implement clear, practical action plans that protect shrinkage, mitigate business risk, and enhance security measures. You will provide coaching and practical support to store leadership and teams to embed strong loss prevention practices while balancing a positive customer experience. Working collaboratively with the field retail team, you will act on insights from the stores, clearly reporting findings, risks, and required actions. You will also partner with security providers and shopping centre landlords where required, supporting effective communication and consistent standards across the estate. Reporting into the Loss Prevention Manager, this role plays a vital part in maintaining operational compliance, escalating issues where needed, supporting investigations, and contributing to the delivery of loss prevention strategies and stock loss targets in a fast-paced retail environment. This role is four days per week field based, one day per week working from home plus weekend on call during peak times. Key Responsibilities Store Risk, Audits & Shrink Reduction Conduct regular store visits and re-audits to assess risk ratings, clearly communicating findings and tracking progress through agreed action plans. Support stores to reduce stock loss by helping them build and deliver effective stock loss action plans, using coaching, training, and education to build confidence and capability. Assist in the company stocktake programme, supporting preparation, delivery, and follow-up actions. Support investigations into stock loss, cash discrepancies, theft, fraud, and policy breaches, ensuring accurate reporting in line with company policy and legal requirements. Contribute to achieving the company stock loss target of 1% or under through effective store support, training, and follow-up. Training, Coaching & New Store Support Deliver loss prevention training to store teams, ensuring 100% completion of the virtual loss prevention training across the store estate. Provide in-person training sessions where required, including for higher-risk stores or new initiatives. Support new store openings by delivering in-person loss prevention training, ensuring stores are fully set up, compliant, and confident ahead of trading. Actively coach store leadership and teams on loss prevention best practice, stock security, and risk awareness. Partnership & Ways of Working Work collaboratively with store leadership teams to promote a culture of awareness, accountability, and integrity. Build strong relationships with store managers, balancing loss prevention priorities with a positive and customer-focused shopping experience. Act as the main point of contact for store teams regarding security guards, supporting effective communication and issue resolution. Build strong working relationships with retail teams and Head Office stakeholders. Compliance, Safety & Security Work closely with the Compliance team to ensure loss prevention practices align with company standards and legal requirements. Support staff and customer safety through effective safety initiatives, incident response, and management of physical security systems. Assist in reducing crime by identifying security threats, supporting investigations, and escalating risks appropriately. Work confidently and professionally with external authorities and enforcement partners where required. Continuous Improvement & Commercial Focus Support the Loss Prevention Manager by trialling and embedding new loss prevention tools, technologies, and ways of working within stores. Support the Loss Prevention Manager with day-to-day administration, reporting, and tracking performance against agreed stock loss targets. Contribute to internal loss prevention activity alongside the Loss Prevention Manager. Key Skills, Knowledge & Experience Experience in Loss Prevention, security, or operational roles within a retail store or regional environment. Strong coaching and support skills, with the ability to influence store teams positively. Excellent communication skills, with confidence working across stores and Head Office teams. Effective time management and planning skills in a field-based role. Results-driven mindset with a practical, proactive approach. Confident using IT systems for reporting, audits, investigations, and data tracking. Flexibility to travel regionally and visit stores as required. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. Space NK are an equal opportunities employer. How We Will Use Your Information We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Please note that our current system does not use an automated filtering system. All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months. This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

Responsibilities

The Loss Prevention Officer will conduct field-based audits and store visits to reduce stock loss, mitigate business risks, and ensure a safe trading environment. They will also coach store teams on security practices and support investigations into theft, fraud, and policy breaches.