Loss Prevention Specialist at Highland Square Mustard Seed Market and Cafe

Akron, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

19.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Observation, Verbal Communication, Sound Judgement, Interpersonal Skills, Basic Computer Skills, Investigative Skills, Analytical Skills, Attention To Detail, Conflict Navigation, Deescalation Skills, Conflict Management, Security Software Utilization, Law Enforcement Liaison

Industry

Food and Beverage Services

Description

Description Grow your career with us here at Mustard Seed! At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That’s why everything on our shelves is made with real, natural ingredients, without the artificial additives. We’re committed to ingredient transparency so you can make informed choices for yourself and your family. It’s all part of our mission since 1981 to support a healthier lifestyle, every step of the way. Job Summary The Loss Prevention Specialist (LPS) position supports the store in the detection and apprehension of shoplifters using visual observation and security cameras. This position leads the store team in providing a secure environment for customers and associates. The LPS assists Store Directors in achieving business goals and objectives by creating an exceptional shopping experience while deterring theft. Provides excellent customer service to both internal and external customers while acting as a liaison to law enforcement. The LPS will also support store and department operations through a variety of ad hoc tasks and assignments. Responsibilities Adheres to established shoplifter and loss prevention SOP. Detect and apprehend shoplifters through standard visual practice and security cameras Promotes a culture of honesty and integrity; maintains confidentiality Provides prompt, courteous and knowledgeable service to internal and external customers Participates in investigations and surveillance as assigned Utilize security software to create video records of incidents requested by law enforcement and internal departments Completes and distributes necessary paperwork in an accurate and timely manner Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.) Maintains a safe and clean environment throughout the store including keeping aisles clean and clear from slip and trip hazards Promotes safety awareness and supports maintenance of a risk-free environment Assists store and department operations through various assigned responsibilities and duties including but not limited to: stocking, fronting, unloading products, rotating stock, etc. Performs other duties as assigned. Working Conditions Works in a non-smoking store environment where there is not physical discomfort due to temperature, dust, noise, etc. with infrequent exposure to the elements as needed. Primarily sits in security office with store patrols as needed. Requirements Education And Experience (E = Essential D = Desired) High school degree or equivalent is required 2+ years of previous security experience is required with a preference for loss prevention/retail security 1+ years retail experience is preferred 1+ years' experience in a front-facing customer service role is preferred Knowledge, Skills, Abilities Observation skills Verbal communication Sound judgement Interpersonal skills Basic computer Skills Investigative/Analytical Skills Ability to respond appropriately to changes in direction or unexpected situations Knowledge of loss prevention practices Basic knowledge of law enforcement contact and response procedures Strong attention to detail Ability to navigate conflict and difficult situations Deescalation skills Conflict management skills Physical Requirements Bending Standing Communication (Verbal) Carrying 60 lbs. Reading Walking Hearing (Auditory) Reaching Telephone Usage Lifting 60 lbs. Writing Operating Equipment Sight or Peripheral Vision Grasping Sitting Running/jogging (occasional)

Responsibilities

The Loss Prevention Specialist supports the store by detecting and apprehending shoplifters using visual observation and security cameras, while leading the team in maintaining a secure environment for customers and associates. This role also involves assisting Store Directors in achieving business goals by providing excellent customer service and deterring theft.