SKILLS, KNOWLEDGE AND EXPERTISE

Essential: Education to G.C.S.E. level.
Essential: Proficient in the use of Microsoft Office & Excel
Essential: Excellent communication skills, both oral and written.
Essential: Evidence of a Customer focused attitude.
Desirable: Understanding of the National Penalty Fare Scheme, the Railway Regulations Act

PURPOSE OF THE JOB

Support with all aspects of back-office administration connected to the issuances made by Revenue Protection Officers. Maintaining databases in relation to prosecutions and payment recovery management. Resolving customer queries via inbound telephone calls and email.

KEY RESPONSIBILITIES

• Management of Issuance within the back-office system, ensuring that any unpaid issuances are moved forward as required.
• Ensure all files are updated within GDPR compliance guidelines.
• Responsible for maintaining department stationary stock.
• Ensuring all appropriate letters are printed and posted as required.
• Collection of incoming post
• Resolving 1st stage customer queries and taking payments via telephone calls, email, and handwritten mail
• Responsible for weekly Single Justice Procedure packs being packed and sent out via 1st class post.
• Responsible for ensuring any postal orders are submitted to finance department as required.
• Work alongside the Revenue Protection Team to ensure a joined-up approach is maintained between front end issuance and back-end application.
• Completion of relevant feedback for issuing officers and the sending of a weekly spreadsheet to the appropriate managers
• Supporting the Revenue Protection Department as and when required for special events.
• Supporting the Loss Prevention Manager with moving the department forward and achieving relevant KPI’s
• Requesting and viewing body worn footage (in line with agreed process)