ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE OF LOUNGE 32 SUPERVISOR:

Reporting to the Lounge 32 Manager, this role is responsible for the smooth daily operation of the Lounge 32 department. Key to your success is delivering an outstanding Lounge experience for our valued guests and overseeing standards execution. You will ensure that the breakfast and evening canape service provides for a flawless experience and that our guests receive a warm and professional arrival, departure and concierge service.

WHAT YOU WILL DO:

• Oversee the smooth daily operation of the Lounge 32 Department, including the daily breakfast and evening canape service
• Focus on the guest experience by delivering excellent service and effective problem solving
• Assist to lead, train, motivate and develop the team for success, ensuring our strong service culture remains optimum
• Review daily arrivals to ensure proper handling of our many VIP’s, return guests and meeting room guests
• Communicate and work closely with all departments of the Hotel on a daily basis