Plaza Premium Lounge (UK) Limited part of the Plaza Premium Group are looking for Lounge Hosts (waiters/waitresses) to join our team at Heathrow airport.
We are the global leader in independent airport lounges, pushing industry boundaries and making sure travel can be a luxury for all.

SUMMARY OF POSITION:

To greet and serve the passengers as well as monitor the lounge condition. Upsell where possible lounge facilities, such as upgraded drinks to the passengers. Keep your area clean and tidy and support your colleagues in the lounge when it is busy.

QUALIFICATIONS / ESSENTIAL SKILLS:

• Previous experience within a position in the hotel/hospitality sector preferred
• Excellent interpersonal and communication skills
• Be organised and motivated
• Able to work flexible hours
• Punctuality and regular and reliable attendance

· Assist Guests in a friendly manner
· Serve food and beverages to guests in the service areas
· Keep storage areas tidy and place items in the correct areas
· Serve beverages to Guests
· Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
· Work in various locations in LHR
· Manage and anticipate guest expectations to provide a personalized service
· Set up and clearing of Food & Beverage outlets and stations
· Operate point of sales system