Lounge Supervisor - Aer Lingus Lounges Dublin Airport at BaxterStorey Ireland Ltd

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Lounge Management, Leadership, People Management, Customer Service, Health & Safety, Food Safety, Staff Training, Operational Management, Team Motivation

Industry

Food and Beverage Services

Description

Company Description Aer Lingus Lounges - Dublin Airport, Lounge Supervisor 5/7 Shift Pattern Full time role You will be required to work a combination of early and late shifts. It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. As this role is based at Dublin Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a Irish Garda Vetting check, and, if you have lived outside Ireland for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant Ireland‑based embassy. Benefits: 20 Days holiday increasing with tenure Plus your birthday as paid day off 3 paid volunteering days 3 days paid grandparent leave. 26 week’s enhanced maternity leave (paid) Secondary carer leave (enhanced; 4 weeks paid) Paid Wedding/commitment day leave. Free meals on shift Bespoke training and development opportunities Pension and life insurance. Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme. If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from management qualifications to our award‑winning Chef Academy, supporting you whether you’re starting or developing your skills as a lounge host. Whenever customers visit the Aer Lingus Lounges at Dublin airport, you’ll be there as a supervisor to ensure our team of lounge hosts deliver 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor. Job Description As a Service Supervisor, you’ll be the driving force behind the team's delivery of a seamless, high-end hospitality experience for our passengers. You will: Lead & Motivate – Inspire your team to exceed guest expectations Deliver Excellence – Ensure top-tier service and presentation standards Manage Operations – Oversee smooth lounge functionality and staff training Innovate & Improve – Implement new ideas to enhance guest satisfaction Work closely with the Lounge Manager to ensure compliance on our sops and excellence on our standards and service Qualifications What We’re Looking For: Proven experience in hospitality, catering, or lounge management Strong leadership & people management skills A passion for delivering 5-star customer service Ability to thrive in a fast-paced environment Knowledge of health & safety and food safety standards Ready to elevate guest experiences and lead an outstanding team? Additional Information THE GARNISH: We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey. Ready to be fuelled? Apply today. Find out more about us at www.baxterstorey.com Employment Type: Permanent Hours Per Week: 40 Salary: Competitive

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Responsibilities

Lead and motivate a team of lounge hosts to deliver a high-end, 5-star hospitality experience for passengers. Oversee daily lounge operations, ensure compliance with standard operating procedures, and implement improvements to guest satisfaction.